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BMW of Sherman Oaks

Sherman Oaks, CA

4.9
998 Reviews
Call Dealership (818) 907-9995
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5201 Van Nuys Blvd.

Sherman Oaks, CA

91401

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998 Reviews of BMW of Sherman Oaks

September 11, 2024

The service advisor Brian Douglas is very professional and responsive on every visit. He is an example of what a good service advisor should be More

by lewistaxservice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Douglas
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Sep 12, 2024 -

BMW of Sherman Oaks responded

Thank you for highlighting Brian's professionalism and responsiveness during your visits to BMW of Sherman Oaks. We're proud to have him on our team!

Sep 12, 2024 -

lewistaxservice responded

Well deserved he is a great person

September 10, 2024

Great service! Nice people! would definitely recommend. I like keeping all service with the dealer and they are very trustworthy regarding service needs. More

by hankmargbiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Douglas
Report | Print
Sep 11, 2024 -

BMW of Sherman Oaks responded

Thank you for the kind words! We're glad to hear that our team at BMW of Sherman Oaks provided great service and earned your trust. We appreciate your recommendation!

September 10, 2024

Been coming to this location for about 1. 5 years now after I moved into the neighborhood. Krisztina is very nice and on top of communication. The loaner car process can be a pain compared to More

by Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krisztina
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Sep 11, 2024 -

BMW of Sherman Oaks responded

Thank you for your feedback, Ann. We're glad that Krisztina has been helpful and that the work at BMW of Sherman Oaks meets your expectations. We'll look into improving our loaner car process to better serve you in the future.

June 15, 2024

Carmella was extremely helpful. She got me in and out quickly. I highly recommend her. More

by elisearcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shahe Tavoukjian, Carmela Grammatico
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Jun 17, 2024 -

BMW of Sherman Oaks responded

We'll be sure to pass this along to her, Elise! Thanks for taking the time to share your positive feedback with us!

June 11, 2024

Outstanding service! Love this place. They always take great care of me. Without a doubt looking forward to coming back More

by Gerallopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi Tovaas
Report | Print
Jun 11, 2024 -

BMW of Sherman Oaks responded

We're glad to have you in the BMW of Sherman Oaks family! Thanks for your kind words and we look forward to seeing you again soon.

June 11, 2024

Heidi is the best and I ask for her every time I have a service. More

by Sitarah.Pendelton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi Tovaas
Report | Print
Jun 11, 2024 -

BMW of Sherman Oaks responded

We love to hear that, Sitarah! Thanks for being a valued customer at BMW of Sherman Oaks and for the shout-out to Heidi in service. We appreciate your business!

June 11, 2024

My service advisor is always on top of the issues. Very pleasant and knowledgeable about solving the problems More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shahe Tavoukjian
Report | Print
Jun 11, 2024 -

BMW of Sherman Oaks responded

Robert, we're glad to hear that your service advisor at BMW of Sherman Oaks provided knowledgeable and pleasant assistance. Thanks for sharing!

June 10, 2024

Jesse Colon is one of the best in their service department. Always in a great mood, and is extremely helpful! More

by r_7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Colon
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Jun 11, 2024 -

BMW of Sherman Oaks responded

Thanks so much for the kind words! Jesse will be happy to hear your praise for him. See you next time at BMW of Sherman Oaks!

June 10, 2024

Took my car in for regular maintenance and another issue I was having. Very happy with their service. More

by Sljrob1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Bohlig
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Jun 11, 2024 -

BMW of Sherman Oaks responded

It was our pleasure to assist you at BMW of Sherman Oaks! Thanks for taking the time to share your positive experience!

June 10, 2024

Amazing dealership, Jesse really helped me with everything I needed regarding my car. He went above and beyond. More

by Austin C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Colon
Report | Print
Jun 11, 2024 -

BMW of Sherman Oaks responded

Austin, thanks for the shout-out to Jesse's service! We appreciate the kind words and will pass them along!

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