BMW of Sherman Oaks

Fraud I had a flat tire on my BMW so I had my 18 year old son take it in to the service center for a quick repair since I was unavailable that day. Not only I had a flat tire on my BMW so I had my 18 year old son take it in to the service center for a quick repair since I was unavailable that day. Not only has the process taken over a month, but they have lied and tacked on about two thousand dollars to my repairs. The service advisor Brian Douglas was overseeing the service on my car and has condoned any fraudulent behaviors that have led to me paying almost 50 times the amount I should pay. They told me that under the tire the rim had been bent, this shocked me as my son drove under 20 mph to the dealership the whole time, but nonetheless I had accepted it. Weeks later, after patiently waiting for them to finally get around to fixing my car which I use on a daily basis, they call me again, to tell me they had discovered another "bent rim" on my car, however I had no issues with this tire, or wheel at all and this just came completely out of the blue and is obviously BS. They have demanded another nine hundred dollars for this. I can only assume they did this because it was my 18 year old son who dropped the car of at the dealership. I hope that BMW realizes people like Brian Douglas have no place on their staff. Genuinely the worst experience I have ever had at any car dealer I can certainly say because of Brian and everyone else who had a part in this decision, I will never be back to this dealership and I will make sure that any friends and family stay as far away as possible. Get some morals. More

HORRIBLE EXPERIENCE - sales practice was deceptive STAY AWAY FROM THIS DEALERSHIP. There sales practice are deceptive. I was lied to and given false information resulting in a costly sum of money. STAY AWAY FROM THIS DEALERSHIP. There sales practice are deceptive. I was lied to and given false information resulting in a costly sum of money. I purchased a car from this dealership with the understanding by the sales person that I would be getting a product in return. After receiving the car I noticed I did not receive what I was promised, however, the sales person assured this matter will be resolved if I came back in the following day and advised me not to bring back the car that day since they were closing. The following day was a complete waist of time they did not resolve this matter. In fact I have been following up for months with upper management to have this resolved even after they said they would look into this matter and come back with a resolution. They wasted my time and lied about the deal. I hope my story and experience will shy future customers away from this dealership. More

Shahe is very professional and caring.He provided us Shahe is very professional and caring. He provided us excellent service! I highly recommend Shahe for your BMW complete services. At Central BMW d Shahe is very professional and caring. He provided us excellent service! I highly recommend Shahe for your BMW complete services. At Central BMW dealer in Sherman Oaks More

Very positive experience First time at Center BMW, never paid too much attention to them. Thought what the heck, since they have the CPO I was looking for. Went down there, th First time at Center BMW, never paid too much attention to them. Thought what the heck, since they have the CPO I was looking for. Went down there, the experience turned out to be VERY positive. The sales person John was very polite, not pushy at all, he made the experience just that better. Of course I got that CPO I was looking for. Thanks John for all your help. Would certainly recommend them to anyone who is looking for BMW. Would certainly go to them for my next CPO. More

Purchased a X5M I cannot say enough about how amazing this dealer is. They are the best. Everybody should buy there BMW here. It was a absolute pleasure and I will be I cannot say enough about how amazing this dealer is. They are the best. Everybody should buy there BMW here. It was a absolute pleasure and I will be back to buy another car from them in the future forsure. Thanks Jordan More

Very charming and hassle free salesman Recently purchased a car at the Sherman Oaks BMW dealership. I have been to multiple BMW dealerships in Southern California and found most of them to Recently purchased a car at the Sherman Oaks BMW dealership. I have been to multiple BMW dealerships in Southern California and found most of them to be dismissive, cocky, pushy up sellers, to proud of high prices during bad sale times, and so forth. This dealership was not the case. All staff were helpful, attentive and friendly. Matt Pruitt especially stood out as he has a charming and genuine Southern personality that put this stiff Californian at ease. He has great follow up after your sale as well. I am overall happy and confident with my purchase. More

New ride This has been an unbelievable experience with Jordan. First BMW purchased and a great start to a long relationship. Everybody in the showroom acted pr This has been an unbelievable experience with Jordan. First BMW purchased and a great start to a long relationship. Everybody in the showroom acted professionally. More

John Hizon was super to work with John Hizon was a professional that had all the paperwork ready and we didn’t sit around for long waiting. The car was beautiful and detailed ready to John Hizon was a professional that had all the paperwork ready and we didn’t sit around for long waiting. The car was beautiful and detailed ready to go. Great job following up with paperwork too. All around a great job. More

Summary review It was a great experience. Everyone was so helpful. Anita Lee was extremely helpful. I will definitely use this dealership again. As well as recommend It was a great experience. Everyone was so helpful. Anita Lee was extremely helpful. I will definitely use this dealership again. As well as recommend it my family and friends. Thank you! More

Wonderful Experience with Extraordinary Dealer Anita Lee is a low pressure car salesperson who definitely went out of her way to make sure that I purchased the exact car I wanted. She was always av Anita Lee is a low pressure car salesperson who definitely went out of her way to make sure that I purchased the exact car I wanted. She was always available by text and answered all of my questions promptly. I trust her and would recommend her to anyone who wants an easy car buying experience. More