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BMW of Sarasota - Service Center

Sarasota, FL

4.7
12,744 Reviews

12,744 Reviews of BMW of Sarasota - Service Center

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February 13, 2021

Derrick did a fine job. Car was ready when promised. Car was clean and washed. Derrick took the time to explain by confusion with the lane departure system and how to adjust it. More

by MIKEBCOS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of names.
February 13, 2021

I received excellent service that was under warranty. The service was thoroughly explained and the video helpful. It was nice to have a free car wash at the same time! More

by PEMOBOO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Allard
February 12, 2021

1/11/21 2019 BMW X5 Executive Individual trim 21481 miles warranty service road hazard coverage nail in front passenger tire replaced tire $0 deductible - Scott Gould service rep handled the tire ins More

by Stevethebe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gould
February 12, 2021

We bought an extended warranty through the finance department. The policy options were explained very thoroughly and to our complete satisfaction. But this survey is annoying More

by ddevine15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Saylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2021

Lucy did a great job taking care of what needed to done to my car. Service was efficient and the wait was not very long More

by MIKEEYES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucy Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2021

The representatives that did the scheduling were pleasant, easy to work with and accommodating. The service advisor was courteous. He answered all of my questions. The work was performed quicker tha More

by Mark lamb
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2021

Great dealership for all my bmw, maintenance and accessory needs, the service staff is great and will definitely continue to use bmwofsarasota.com,they can't be beat. More

by abryant28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2021

I was very pleased with the service given my BMW. Lucy was very competent and everything went smoothly from start to finish. This was my first visit to this dealership. More

by GHL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucy Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2021

Carlos Munoz could not have done a better job in representing Sarasota BMW from a professional Service managers standpoint. He thoroughly explained all of the replacement and repair work required a More

by jimmagee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2021

2 months to get my car out of service. Cracked my radiator six weeks into having my car there tried making me pay for it. Once the car was finally ready it was so dirty looked like a 6 year old hit i More

by R0MAN0JACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
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