BMW of Sarasota - Service Center

Still waiting for parts from months ago. Brought the vehicle in for work which involved parts that had supposedly already been ordered and had arrived . Parts had not arrived. Retrieved car. Still await vehicle in for work which involved parts that had supposedly already been ordered and had arrived . Parts had not arrived. Retrieved car. Still awaiting word from the dealership. Have called the dealership twice for updates; calls went to voicemail with no callbacks. Rating is “unsatisfactory”. If there is an issue, call us to explain. More

Excellent service department and personnel. Took care of all the issues with my 2011 BMW Z4 including working with my extended warranty and the company that provided it. My car is running great and I am ver all the issues with my 2011 BMW Z4 including working with my extended warranty and the company that provided it. My car is running great and I am very pleased. Kudos to Greg Jones! More

I have purchased 4 BMWs over the years and will continue to do so. Derek is professional and courteous. I will continue to trust BMW of Sarasota with all my service needs. to do so. Derek is professional and courteous. I will continue to trust BMW of Sarasota with all my service needs. More

Appointment was quick. The video that is showing the issue was great way explaining it. Gave me the $$$ estimate and time to fix it. Parts were ordered timely. Very professional skillful team. Thanks issue was great way explaining it. Gave me the $$$ estimate and time to fix it. Parts were ordered timely. Very professional skillful team. Thanks to Lucy and her team. More

Lucy & the service crew were fantastic to work with! Had a few hiccups as this was my 1st visit here but all resolved immediately. Def coming back! a few hiccups as this was my 1st visit here but all resolved immediately. Def coming back! More

Service Advisor Scott was terrific. Video showed me what was wrong before I met with him. He explained the required repair. The waiting area was spacious and nice. Great service experience. Highly recommend was wrong before I met with him. He explained the required repair. The waiting area was spacious and nice. Great service experience. Highly recommend BMW of Sarasota. More

Horrible. Just plain horrible. Will never do business with this group again. They refuse to put me in contact with ownership and charged me 8000 and damaged finish on car and crazy glued pieces of mid co with this group again. They refuse to put me in contact with ownership and charged me 8000 and damaged finish on car and crazy glued pieces of mid console that they broke - and tried to hide it More

Only criticism is lots of expensive work always recommended. I sold my BMW. It was an older car but I just wanted the essentials done. recommended. I sold my BMW. It was an older car but I just wanted the essentials done. More

I feel like I have to push Scott to give me direct answers. You give video of work that needs to be done it would be nice to have a video of completion answers. You give video of work that needs to be done it would be nice to have a video of completion More

The dealership is very efficient in setting up the service appointment and checking the car in. I have an excellent service rep who knows me and I can talk with directly. His name is Carlos Munoz. service appointment and checking the car in. I have an excellent service rep who knows me and I can talk with directly. His name is Carlos Munoz. More