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BMW of Sarasota - Service Center

Sarasota, FL

4.7
12,771 Reviews

12,771 Reviews of BMW of Sarasota - Service Center

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July 23, 2021

From the moment I pulled in the first impression was great and the following experiences confirmed the first- everything from the cleanliness of the facility, to the stunning cars, to the professional s More

by SPBROWN2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenton Payne
July 23, 2021

Great customer service and timely communication of status of the repairs. I Will come back for more support from the team and look forward to new partnership... I'm new in the area. More

by jrosario77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2021

I appreciated the new technology- the check in kiosk and detailed video of the service were great. Carlos was very helpful! Wait was very long though. More

by PEMILYFARBER
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2021

Attention to details and communication on the warranty claim and the repair. She also set me up with a comparable loaner. My service advisor exceeded my expectations. Thank You Maria L . More

by GARYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2021

Brenton Payne was my service advisor, had issues with keys and fob, took a week to get job done. Loaned me car without charge. EXCELLENT More

by Robert Wayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenton Payne
Jul 23, 2021 -

Robert Wayne responded

Excellent service, get treated like a king

July 23, 2021

Great same day service. I appreciate the level of service and informed staff to explain what is needed today. I would recommend Chong Lee for your service needs and Chad Allard for you used or new car needs More

by Nebel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Allard
July 22, 2021

Carlos, as usual, was very helpful and level headed when he dealt with my initial call. He made a great recommendation to use BMW Roadside assistance versus insurance. More

by HOOK2039
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2021

Everyone was very friendly and responsive. The job was done right which pleased me. My agent kept me informed via text messages and the loaner car was great More

by Don.favre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2021

The service was just fine. It looked like a five year did the vacuuming with the wah not being much better. I get its a gratis service but it should done properly. More

by NIALLACAMPBELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2021

Brpught my car in for service.. They did what they said they would, and were pleasant while they did it. Ill go back for sure. More

by mclaus000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
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