BMW of Sarasota - Service Center

BMW of Sarasota was very courteous very fast and very professional with my BMW I will continue taking it there for my service or any other work I might need very very pleased. professional with my BMW I will continue taking it there for my service or any other work I might need very very pleased. More

Very well explained, organized and fast. Went for a simple oil change, but got attended as any other service. Went for a simple oil change, but got attended as any other service. More

Maria. One word. That’s the word. Best of the best. Would drive 100 miles each way to work with her on the service to our BMW. One word. That’s the word. Best of the best. Would drive 100 miles each way to work with her on the service to our BMW. More

Where to begin. First, it took countless phone calls to schedule a service appointment and even then we did not receive a call back and only was able to personally s First, it took countless phone calls to schedule a service appointment and even then we did not receive a call back and only was able to personally schedule the appointment. Then the appointment was scheduled for a time when the service center was not even open, then the car was there for a replacement windshield and the wrong windshields have been ordered and the service department neglected to reserve a loaner car because they had not advised that with a replacement windshield the car could not be driven for 24 hours and we only found this out later. Then the car was not available when promised the service staff customer service was incredibly rude and overworked and then they never gave us the estimate for the cost of the replacement windshield and advised that we should be contacting the insurance company and coordinating directly with BMW and then to top it all off we were promised lease quotes for a replacement vehicle and not only were they not ready when promised when I met with a sales person and waited for 30 minutes he was still not able to provide the quotes and when I left and was promised the quotes I’ve yet to receive them. I would never buy a vehicle from this dealership and I would never return for service here. The only bright shining point of this entire service debacle was Chong Lee who personally wash the car when it had not been done and helped me in any form or fashion More

Derek Thomas is professional, knowledgeable, and courteous. He provided timely updates and returned my car well serviced and washed. courteous. He provided timely updates and returned my car well serviced and washed. More

Thanks to Kim (my service advisor), they were able to get me in quickly. Their tire expert was very helpful as well. me in quickly. Their tire expert was very helpful as well. More

Never refill fluids and left collar cap off last time we were there. There is always an issue and they are saying now they no longer too off fluids were there. There is always an issue and they are saying now they no longer too off fluids More

Very professional and a pleasure to deal with. Good, very comfortable waiting area. Knowledgeable team. Good, very comfortable waiting area. Knowledgeable team. More

The service process was seem less and very efficient. All employees that I came in contact with were very professional. All employees that I came in contact with were very professional. More

Excellent customer service, friendly staff and a gorgeous dealership!! I will definitely be back. Thank you again dealership!! I will definitely be back. Thank you again More