BMW of Sarasota - Service Center

Dropped off vehicle for first service. I live an hour and a half away. So planned on waiting for the service they said would take two hours. 5 hours later my car still had not been touched I live an hour and a half away. So planned on waiting for the service they said would take two hours. 5 hours later my car still had not been touched. They sent me home in a rental and said they’d call me the next day when it was finished. I explained I how far I lived and would miss work another day. Hoping this isn’t the case every time I have the vehicle serviced. More

They did an amazing job! They were super quick and stayed in touch the whole time. They accommodated everything I needed and I would absolutely recommend them to anyone! They were super quick and stayed in touch the whole time. They accommodated everything I needed and I would absolutely recommend them to anyone! More

Service was excellent and quick, tanner was a great advisor and explained the whole process while making it simple and not an over complicated trip to the service center advisor and explained the whole process while making it simple and not an over complicated trip to the service center More

Lucy was amazing. She kept me informed through the process and kept my mind at ease. #bmw4life She kept me informed through the process and kept my mind at ease. #bmw4life More

Very happy with the quick turn around and being able to set my appointment short notice. set my appointment short notice. More

Does not take care of the customer. BMW does not make the service experience so you will come and buy another BMW. They do not go out of their way to have the vehicle ride better. They BMW does not make the service experience so you will come and buy another BMW. They do not go out of their way to have the vehicle ride better. They will make you keep warped rotors on you car till the break pads wear down to 4 mm. So when I go to stop the car vibrates. My last BMW. More

My vehicle was in the shop for quite a while until BMW-corporate figured out the software issue, but my service advisers did a good job of keeping in touch with progress reports. Kudos to Brenton and BMW-corporate figured out the software issue, but my service advisers did a good job of keeping in touch with progress reports. Kudos to Brenton and Vincent. More

Have always had nothing short of a great experience working with this dealership and Chong!! Will be back working with this dealership and Chong!! Will be back More

My husband and I received excellent care from Assistant Service Manager Kim Caleo. Kim also arranged for a genius, John Torres to answer questions on the car’s features. John was very helpful. Service Manager Kim Caleo. Kim also arranged for a genius, John Torres to answer questions on the car’s features. John was very helpful. More