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12,783 Reviews of BMW of Sarasota - Service Center
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May 05, 2022
I arrived at my appointment time and was checked in. It was another 50 minutes before my advisor spoke with me. My time is important too. You should try to see customers at the scheduled time. It was another 50 minutes before my advisor spoke with me. My time is important too. You should try to see customers at the scheduled time. More
by efossum
Verified CustomerEmployees Worked With
May 04, 2022
was there for 2 1/2 hours for a 9:00 AM oil change. no one ever updated me as to why it was taking so long. Not until 2 hours later when I inquired was I told it was back being worked on and it wo no one ever updated me as to why it was taking so long. Not until 2 hours later when I inquired was I told it was back being worked on and it would be done in 20-30 minutes. very frustrating and disrespectful to the customer. More
by mark.ritchey
Employees Worked With
May 04, 2022
Prompt service and the service tech was helpful in answering my questions . Service performed and car was washed answering my questions . Service performed and car was washed More
by MLSVENICE
Employees Worked With
May 04, 2022
Great experience all around! From getting there to explaining what was wrong to leaving. Short and painless! From getting there to explaining what was wrong to leaving. Short and painless! More
by penningtonjr
Employees Worked With
May 04, 2022
Miss quoted on price. Adviser declined to have items replaced without getting permission from me. The. Had to wait additional time for them to go back a replace items that Adviser declined to have items replaced without getting permission from me. The. Had to wait additional time for them to go back a replace items that should have been! More
by mitchell217
Employees Worked With
Other Employees :
Zackary was service person I will never deal with again. Mid quoted price and declined options without consulting me.
May 03, 2022
Excellent service from Advisor, Maria Lazardi. She's always on top of things to make sure the customer is satisfied with the service. I commend her for excellence in service. She's always on top of things to make sure the customer is satisfied with the service. I commend her for excellence in service. More
by JDixon-Atherley
Employees Worked With
May 03, 2022
Derek is always professional and timely with service on my BMW. He explains work to be done and estimate while respecting my time. Great advisor! my BMW. He explains work to be done and estimate while respecting my time. Great advisor! More
by boydsiesta
Employees Worked With
May 03, 2022
Excellent service. My Service Manager, Mr. Chong Lee, was courteous and understanding—very professional. He explained everything and was helpful in prioritizing work on My Service Manager, Mr. Chong Lee, was courteous and understanding—very professional. He explained everything and was helpful in prioritizing work on an older BMW I was making reliable for a grandchild attending college. The repair was timely and I was provided loaner transportation while the repair was being made. I am a fairly regular customer; I was made to feel that I mattered as a customer, instead of a source of revenue. My service appointments have been satisfactory or better. And management personnel like Mr. Chong make dreaded repairs and servicing a tolerable experience. More
by Jim
Employees Worked With
May 03, 2022
Carlos was fantastic! Great service and clearly explained everything. He provided some insights into my car as well that I didn’t know. Great service and clearly explained everything. He provided some insights into my car as well that I didn’t know. More
by kurt.bigeau
Employees Worked With
