BMW of Sarasota - Service Center

I told the dealer I was waiting and they said to make an early appointment. I was there at 730 and it took them 2 and 1/2 hours for an oil change. I got a text to check on the status with Derrick. He never early appointment. I was there at 730 and it took them 2 and 1/2 hours for an oil change. I got a text to check on the status with Derrick. He never responded to my second request as why it wasn’t done. More

We were here visiting from Upstate NY and what an impressive operation you have!! You could give other dealerships a lesson!! The most impressive custom service we have ever experienced and we are li impressive operation you have!! You could give other dealerships a lesson!! The most impressive custom service we have ever experienced and we are lifelong BMW drivers. More

Great service and communication from Derek as well as the attendant when I came to pick car up. attendant when I came to pick car up. More

Good service. Took too long. Almost three hours. Add that to the two hour trip. Five hours for an oil change. Took too long. Almost three hours. Add that to the two hour trip. Five hours for an oil change. More

Excellent service. Appreciated Uber rise while we waited. Easy in and out.. car service fully explained. Appreciated Uber rise while we waited. Easy in and out.. car service fully explained. More

I am a first-time customer. Overall everything was excellent. I had an issue with Kim Caleo not understanding that I didn’t want new tires yesterday. The estimate of $2,20 Overall everything was excellent. I had an issue with Kim Caleo not understanding that I didn’t want new tires yesterday. The estimate of $2,200. Was easy to decline. I am not sure how it happened and feel fortunate that while talking to another staff member her misunderstanding came to light. Kim seemed super busy and somewhat distracted while we were discussing my car. Without knowing more about her busy morning, I would say things happen. More

Prompt, Timely service, provided loaner car during service . Carlos made sure everything that needed to be done was complete. service . Carlos made sure everything that needed to be done was complete. More

Clean, organized and very customer focused. The process was fluid and Chong took good care of me. The process was fluid and Chong took good care of me. More

I’ve been using BMW of Sarasota for more than 20 years and with only one exception I have been happy with the work performed. and with only one exception I have been happy with the work performed. More

You have a gem in having Mr Jones as part of your management team. Everyone is so courteous and attentive from the moment you walk into the service area. Five stars!!! management team. Everyone is so courteous and attentive from the moment you walk into the service area. Five stars!!! More