BMW of Sarasota - Service Center

This dealership has appointments readily available. They do what they say and say what they do. They’re very friendly and accommodating. They are head and shoulders above our prior service center. It’s They do what they say and say what they do. They’re very friendly and accommodating. They are head and shoulders above our prior service center. It’s worth traveling the little bit extra it takes to get there. More

Very friendly and good communication. Though they couldn’t find the source of the problem, they were still helpful. And since they couldn’t find the problem, they didn’t charge me so that Though they couldn’t find the source of the problem, they were still helpful. And since they couldn’t find the problem, they didn’t charge me so that was nice. I’ll be back for future services. More

They make up things wrong with vehicle, $185 labor an hour, advisors lie, customer pays for their own loaner car and all the snacks , beverages etc. in waiting area with the ridiculous over inflated serv hour, advisors lie, customer pays for their own loaner car and all the snacks , beverages etc. in waiting area with the ridiculous over inflated service prices they quote!! I honestly don’t know how they get away with this and I really hope they get sued and lose their business over fraud!! More

Carlos is top knot here. Made process easy from start to finish. Will come back. Made process easy from start to finish. Will come back. More

Good the place its nice, tanner was my advisor and he was friendly. Everything perfect friendly. Everything perfect More

Had a appt abs waited for 2 hours to find out I was forgotten about . Made another appt for another day abs same thing happened . Spent total of 6 hours to get a oil change . Not happy at all . Very u forgotten about . Made another appt for another day abs same thing happened . Spent total of 6 hours to get a oil change . Not happy at all . Very unfortunate . Kl More

Derek is great! Always looks for a good solution and keeps the client informed about the process. He has deep technical knowledge, explains things well, and is a re Always looks for a good solution and keeps the client informed about the process. He has deep technical knowledge, explains things well, and is a real asset to BMW of Sarasota. A keybreason I keep coming back there.... More

Greg Jones has been great to work with for all my service needs. I am rating the service department and Greg at 5 stars based on my experiences. That said, there are a couple of negatives that are more needs. I am rating the service department and Greg at 5 stars based on my experiences. That said, there are a couple of negatives that are more BMW rather than service related. First, the self service kiosk is a big detractor ... you are BMW not McDonalds. Second, no loaner cars! A Hertz rental is not a substitute for a loaner. Two big dissatisfaction items. One last thing, the time from drive in to service manager is excessive ... the folks across the street at Infinity have you beat on that hands down. Again, great service and service manager but the self service kiosk, long wait time to get to service manager and no loaner cars are not up to the BMW brand. More

Derek Thomas is an amazing, thoughtful, and knowledgeable resource for BMW of Sarasota. He is a key reason so many of us have service performed at the dealership. resource for BMW of Sarasota. He is a key reason so many of us have service performed at the dealership. More

Chong ended up doing a good job. They forgot to perform a repair that I specified and he had a tech come to my house to do the repair. They forgot to perform a repair that I specified and he had a tech come to my house to do the repair. More