BMW of Sarasota - Service Center

The serviced provided by my service advisor Lucy Aguilar and the team was excellent as usual. Thank you! and the team was excellent as usual. Thank you! More

I was overcharged and no one noticed it til I pointed it out. I had already paid by credit card so my advisor had to go to the Finance department to get a refund sent back to my credit card. out. I had already paid by credit card so my advisor had to go to the Finance department to get a refund sent back to my credit card. More

LUCY AGUILAR IS A TOP-NOTCH SERVICE ADVISOR. SHE IS KNOWLEDGEABLE, COURTEOUS, EFFICIENT, AND VERY EXPERIENCED. SHE IS THE EPITOME OF WHAT EXCELLENT CUSTOMER SERVICE IS SUPPOSED TO BE. SHE ALW SHE IS KNOWLEDGEABLE, COURTEOUS, EFFICIENT, AND VERY EXPERIENCED. SHE IS THE EPITOME OF WHAT EXCELLENT CUSTOMER SERVICE IS SUPPOSED TO BE. SHE ALWAYS GOES THE EXTRA MILE TO MAKE SURE MY EXPERIENCE AT THE DEALERSHIP GOES WELL AND THE SERVICE IS PERFORMED THOROUGHLY AND ACCURATELY. JIM H / 11-17-2024 More

The Service is good at this dealership but the customer care is rotten. This is the only merchant I know of that surcharges customers a 3% fee to use a credit card. This is a customer/consumer gouging care is rotten. This is the only merchant I know of that surcharges customers a 3% fee to use a credit card. This is a customer/consumer gouging practice that borders on seedy business activity. I would never have expected BMW a large international organization to allow its dealers to practice this type of behavior. Very disappointing. More

My wife asked me to take her beloved 30-year-old classic 525i in for some service, and she wanted to ensure it was in good hands. The first dealership I visited was a bit disappointing, but then I found BMW 525i in for some service, and she wanted to ensure it was in good hands. The first dealership I visited was a bit disappointing, but then I found BMW of Sarasota, and they truly exceeded my expectations! Greg, the service rep, was fantastic — he kept us in the loop the whole time. The service tech also did a wonderful job with the car. I would definitely recommend BMW of Sarasota for anyone looking for quality service! More

This was my second time coming here to get service done. The second time around was a lot better because the whole process was a lot smoother. I dropped my car off, checked in with the service center, was The second time around was a lot better because the whole process was a lot smoother. I dropped my car off, checked in with the service center, was seen right away and took an uber home. They had contacted me to let me know that the work was complete and made their recommendations and sent an uber to pick me up. Very easy and smooth process. More

Great service every time I come to sarasota. Maria is the best and explains everything thoroughly. Maria is the best and explains everything thoroughly. More

Very nice waiting areazz appreciated the hot/cold beverages and snacks available while we waited for service My recall was handled and service had me on my way in under 3 hours. beverages and snacks available while we waited for service My recall was handled and service had me on my way in under 3 hours. More

Sales, service, technicians always give us straight information and are tops, professionally. Derek, Eddie, Lucy, everyone. My last two visits were after 2 major hurricanes. Still the team got the job information and are tops, professionally. Derek, Eddie, Lucy, everyone. My last two visits were after 2 major hurricanes. Still the team got the job done. The only thing that I do not like is answering unnecessarily long surveys. But that is on the Management, not the Service team. More

We sent wan email with a picture of a tire and wheel problem we found after we left the dealership. We never heard back from them. We will take our service to the dealership where we purchased our vehic problem we found after we left the dealership. We never heard back from them. We will take our service to the dealership where we purchased our vehicle. More