BMW of Sarasota - Service Center

Lucy Aguilar is hands down the best service advisor at BMW sarasota ! Attentive, efficient, compassionate and Kind. Will keep going to her especially now that I have 2 cars for maintenance and service. BMW sarasota ! Attentive, efficient, compassionate and Kind. Will keep going to her especially now that I have 2 cars for maintenance and service. More

Overall, I was pleased that this car could be fixed, given its age (2006). The part took several weeks to come in. I was happy with my service advisor, who kept in touch. However, I was dismayed when given its age (2006). The part took several weeks to come in. I was happy with my service advisor, who kept in touch. However, I was dismayed when I picked up the car and found some sticky substance on the door that was repaired - I didn't want to use solvent of any sort on it, so I rubbed it off manually - took quite some time. More

Had an appointment for 3 PM and waited 2. 5 hours for an oil change. Service advisor said the cabin air filter would be changed and as far as I see on the papers and video, it was not changed. 5 hours for an oil change. Service advisor said the cabin air filter would be changed and as far as I see on the papers and video, it was not changed. Should have been offered a tire rotation and was not. Did not feel like personal service or any concern for my schedule. More

Greg Jones is a real asset for your company. The only thing about BMW that I do not like is the 3%. Credit card charge. The only thing about BMW that I do not like is the 3%. Credit card charge. More

Although they can get the job done, they are too expensive. However they are the only one for their electronics expensive. However they are the only one for their electronics More

Excellent communication with JR but oil change took over two hours. Hope it’s quicker next time. two hours. Hope it’s quicker next time. More

I adored my BMW x3-m40i BUT two years of BMW service took the joy out of it. Two hours for an oil change after 1/2 hours waiting to be ‘checked in.’ You check in outside then again inside. The waiting area the joy out of it. Two hours for an oil change after 1/2 hours waiting to be ‘checked in.’ You check in outside then again inside. The waiting area is always full of disgruntled waiters. For that reason I give them low marks. More

Great service which was completed on time they kept me informed and completely inspected the undercarriage informed and completely inspected the undercarriage More

Minor service takes forever. One can have an appointment but it has nothing to do with when the car service will occur. It is just not practical to spend the time waiting for se One can have an appointment but it has nothing to do with when the car service will occur. It is just not practical to spend the time waiting for service when it can be provided elsewhere in a more timely fashion. More

Carlos always provides excellent service. He continues to be very attentive and provides all the information on a timely manner. He’s always making sure that I stay informed. He continues to be very attentive and provides all the information on a timely manner. He’s always making sure that I stay informed. More