BMW of Sarasota - Service Center

Had an appointment at 10:30 for a recall. Didn't leave until 2:00. 3.5 hours! Why bother with an appointment?! Didn't leave until 2:00. 3.5 hours! Why bother with an appointment?! More

Greeted with a smile and friendly staff is always. Car serviced in a timely manner waiting room amenities top notch. Lucy, my service advisor was very helpful and always gives the best customer servic Car serviced in a timely manner waiting room amenities top notch. Lucy, my service advisor was very helpful and always gives the best customer service. More

I'd give Brooke Beaudin 5 Stars if it weren't for the RIDICULOUS credit card "surcharge" ($227+ in our case) that wasn't CLEARLY & EMPHATICALLY STATED before we came to pick up the vehicle. Yes, it's in RIDICULOUS credit card "surcharge" ($227+ in our case) that wasn't CLEARLY & EMPHATICALLY STATED before we came to pick up the vehicle. Yes, it's in the "fine print" of the final bill - but it's LOST in a voluminous bill like ours was. Who has an "extra" $8K in their checking account - or even carries around a checkbook anymore?!?!?! We needed the car and weren't gonna leave it and go to the bank - it was 6PM! What? Come back the next day? PUH-lease! Everything else was fine-to-great, but that surcharge was just a bit too much and off-putting. You can't tell me that that dealership doesn't make BANK enough to offset your credit card processing fees. xxxx, just up your crazy prices a tiny bit!!!! Brooke 4.5 Stars - the rest of the experience - because of that surcharge - 1 STAR. You gouged us enough - that was insult upon injury. Also, for almost $8K you don't wash and vacuum the cars?!?! Last thing: we're having to fight both our insurance company and the driver's (who blindsided us) insurance company because we went ahead with repairs after waiting for some type of guidance from ours - which never came. They're citing, "you didn't have an inspection." BMW could have advised us not to proceed with repairs until an insurance inspector came-out to inspect the vehicle. This has never happened to us, so we didn't know. No we're having to fight for what is clearly liability on the part of the other driver and the other insurance company. More

Prompt service Nick was great. Repair done as requested and completed quickly very professionally handled Repair done as requested and completed quickly very professionally handled More

Very courteous and professional Nick was very helpful I will use again and recommend them highly will use again and recommend them highly More

Very professional and work was performed within the time specified by Greg Dealership was very accommodating specified by Greg Dealership was very accommodating More

Smooth Cameron was communicative and accommodating and answered my questions completely. Thanks. We appreciate him. answered my questions completely. Thanks. We appreciate him. More

Always 100% fantastic Everyone that works at your operation gos above and beyond to create a helpful experience operation gos above and beyond to create a helpful experience More

I believe Cameron is a genius. He is in the career that God intended. Not only does care about his customers, he intuitively knows what the customer needs, what they don’t need de He is in the career that God intended. Not only does care about his customers, he intuitively knows what the customer needs, what they don’t need depending on their individual situation. Even though he has a thorough technical understanding of engineering, he is able to communicate with a layperson (like me 🧐🤪)in very “down to earth “ terms. I would be remiss if I didn’t mention Andrew from Hertz. I hope I remembered his correct name. Very friendly, and very nice to work with. There’s only one reason I didn’t give the dealership 5 stars. I don’t like to be solicited by a window chip sales grifter that is not associated with BMW. It cheapens your distinguished reputation More

This dealership is just average. The service manager that I used to have was good and I trusted him until they replaced him with another. Just recently Carlos Munoz was reassigned The service manager that I used to have was good and I trusted him until they replaced him with another. Just recently Carlos Munoz was reassigned back to me and taking my car their for service is much better. I'm hoping their service gets much better all around. More