BMW of Sarasota - Service Center

Great service! Washed car this time! Really nice. Brooke is wonderful. Helpful and wise beyond her years. Thank you! Washed car this time! Really nice. Brooke is wonderful. Helpful and wise beyond her years. Thank you! More

Cameron has always given us great service each time we had the 440ix in for repair work. He is my go to guy. had the 440ix in for repair work. He is my go to guy. More

I was disappointed, after we scheduled this routine service (and a concern check), over a week in advance, and we ended up needing to wait about an hour for a rental they KNEW we would need. Also, on service (and a concern check), over a week in advance, and we ended up needing to wait about an hour for a rental they KNEW we would need. Also, online, when I scheduled the service, it said that we'd be getting a BMW loaner, but when I told Cameron about it, he said that the online scheduling system automatically sends it over to Hertz rental. We got a Chevy Equinox, which was not clean. It took me from point A to point B, but Inside not enjoy the ride, to be honest. I noticed that the person waiting, after me, was getting a Mercedes. I think I would have enjoyed that ride a bit better, but I think I got the Chevy, because I asked about waiting so long, if they knew about me needing a loaner/rental ahead of time. I WILL say that the Hertz workers did not seem to have any customer service skills. There was no "hello, how are you doing today" or "I'm sorry for the inconvenience, we'll try our best to get you in a car as quickly as possible.". Nothing. We just got a "it'll be about 45 minutes to an hour wait.". And when In asked Cameron about it, they told him "45 min is the best we can do.". If it wasn't for the poor experience with Hertz, my overall rating for BMW would have been higher. More

Good service. Ahead of issues. Very helpful. Good service. Ahead of issues. Very helpful. Our service woman knew what she was doing. Ahead of issues. Very helpful. Good service. Ahead of issues. Very helpful. Our service woman knew what she was doing. More

Excellent atmosphere, competent staff, good comfort amenities, efficiency, speed of the work, waiting time all A+ amenities, efficiency, speed of the work, waiting time all A+ More

First service and one year for my x3. All assistance I received was professional and courteous. All assistance I received was professional and courteous. More

Clean,respectful,honest,expensive, accommodating, professional,well staffed,nice video reviews, skilled mechanics,too pricey professional,well staffed,nice video reviews, skilled mechanics,too pricey More

Carlos Munoz always provides excellent service and I recommend him highly for a service advisor. recommend him highly for a service advisor. More

Carlos was amazing. Carlos was attentive and easy to work with. Thank you Carlos. Amazing. Carlos was attentive and easy to work with. Thank you Carlos. Amazing. More

They don’t carry replacement batteries and said it takes 2-3 weeks to get one from Germany. Batteries made in China. Called AAA and they came the same day and replaced it. 2-3 weeks to get one from Germany. Batteries made in China. Called AAA and they came the same day and replaced it. More