BMW of Sarasota - Service Center

Efficient and strong focus on customer satisfaction is how I would sum up my recent visit. Lucy is great! how I would sum up my recent visit. Lucy is great! More

The advisor and service staff were nice, polite and professional. They took me in on time and I got out as expected. Comfortable waiting area professional. They took me in on time and I got out as expected. Comfortable waiting area More

The consistently meet and or exceed my expectations. My tech Derek Thomas is exceptional and takes good care of me. My tech Derek Thomas is exceptional and takes good care of me. More

My adviser Joshua is the best! He is always absolutely fantastic. Knowledgeable, attentive, and genuinely caring, they made sure I was updated every step of the way and went above He is always absolutely fantastic. Knowledgeable, attentive, and genuinely caring, they made sure I was updated every step of the way and went above and beyond to ensure my BMW was in perfect shape after they fixed my problem. More

Nick Ring was very kind and helped with everything I needed. They were fast and efficient. needed. They were fast and efficient. More

Very poor communication skills Have to work round them Never answers phone Lots of staff walking round with pieces of paper but nothing getting done One hour to wait for a loaner car Never answers phone Lots of staff walking round with pieces of paper but nothing getting done One hour to wait for a loaner car More

Very good service everyone is great when we come in for service. And if there is a discount we dont even have to ask for it they let us know which has been very nice. service. And if there is a discount we dont even have to ask for it they let us know which has been very nice. More

Very attentive & helpful Made sure my car was taken care of and that I had a BMW courtesy vehicle to drive home. of and that I had a BMW courtesy vehicle to drive home. More

Great job and service. Friendly counselors and personnel. Would recommend it to other customers and friends Friendly counselors and personnel. Would recommend it to other customers and friends More

I dropped my vehicle off on a Friday for two recalls and look at the automatic oil measuring system due to it not working. It took a week for the car to be ready, During that time, I spoke with Derek on look at the automatic oil measuring system due to it not working. It took a week for the car to be ready, During that time, I spoke with Derek on at least three different occasions, each time reminding him about the oil system being offline. When I received a text from Maria, that my vehicle was ready. I inquired if the oil situation was addressed. She replied she didn’t know and would check with Derek. When I picked up my car and the oil system was still offline. To the point I had to make a second service appointment this week to evaluate the oil system. More