BMW of Sarasota - Service Center

Excellent service team. Great facility. Seth is a very good, very responsive service representative. I appreciated the loaner car. One suggestion: maybe in the mornings you c Great facility. Seth is a very good, very responsive service representative. I appreciated the loaner car. One suggestion: maybe in the mornings you could offer something that is more a breakfast snack and not a chocolate - type health bar. More

Very pleased with the service. Very happy with the service as I called that morning and they were able to get me in right away. I had a screw in my run-flat tire and they took care Very happy with the service as I called that morning and they were able to get me in right away. I had a screw in my run-flat tire and they took care of it. More

They forgot about me My service writer left and passed my paperwork to another service writer but no one ever notified me that my car was ready. I waited all day. My service writer left and passed my paperwork to another service writer but no one ever notified me that my car was ready. I waited all day. More

Very professional customer service Mr Carlos Munoz is a really good customer service very professional find to help you with your car he speak Spanish and English and I recommend if don Mr Carlos Munoz is a really good customer service very professional find to help you with your car he speak Spanish and English and I recommend if don’t fell comfortable in the dealer trying to lead with Carlos Munoz in Bmw of Sarasota. More

Great service again Seth goes above and beyond every time I'm in service. He communicates promptly via my preference (text), and each time has found a way to exceed my ex Seth goes above and beyond every time I'm in service. He communicates promptly via my preference (text), and each time has found a way to exceed my expectations. I almost like going into service! :) More

Car service my car was in need of service for AC issues. Due to the care needing more maintenance, I was offered a loaner until the car was ready. Fernando provid my car was in need of service for AC issues. Due to the care needing more maintenance, I was offered a loaner until the car was ready. Fernando provided great customer service to ensure my vehicle would be taken care of. More

Excellent Prompt attention, no waiting time. Service done as described. Good amenities at the dealer. Fernando, as always, provides excellent service and rappor Prompt attention, no waiting time. Service done as described. Good amenities at the dealer. Fernando, as always, provides excellent service and rapport with the clients. More

service dept Carlos communicated well, was available promptly when i needed to talk and made sure the work was completed on time. Can’t answer about the quality, l Carlos communicated well, was available promptly when i needed to talk and made sure the work was completed on time. Can’t answer about the quality, lets see after i drive the car for awhile. More

Excellent Fernando always makes it a great experience! As well as the guys greeting and checking you in. Very accommodating and always works With a sense of Fernando always makes it a great experience! As well as the guys greeting and checking you in. Very accommodating and always works With a sense of urgency and care More

Exceeded Expectations First time servicing my BMW here. Drove to Sarasota from California and needed an oil change. Carlos Munoz was my advisor (and also the Assistant Se First time servicing my BMW here. Drove to Sarasota from California and needed an oil change. Carlos Munoz was my advisor (and also the Assistant Service Manager). The vehicle was done faster than expected which was nice. Carlos took time to listen to my concerns without rushing and went through everything that was checked with me. The only differences between BM W Sarasota and BMW of San Rafael is the snacks (cookies, chips and apples here and toasted bagels and muffins) in San Rafael. Also, San Rafael washes and vacuums the car where Sarasota only washes without vacuuming! Very good first time visit and I will be a customer for sure if I move here. More