BMW of Sarasota - Service Center

John Tremblay was very nice and explained all my options to me. I have 2 different extended warranty plans and explained to me what each one covers, but if something needed to be done and it isn't covered, to me. I have 2 different extended warranty plans and explained to me what each one covers, but if something needed to be done and it isn't covered, he will call me and let me know the price BEFORE they do any work. I needed new front brakes - and it was all covered under my extended warranty. More

I brought our BMW in for service and the service advisor was Neil McCarthy. He was very helpful both in terms of setting up the service and answering my questions. The service was done properly and withi was Neil McCarthy. He was very helpful both in terms of setting up the service and answering my questions. The service was done properly and within the estimated time. This is a first class dealership with an excellent staff. J.W.Staudenmayer More

I went in for service and eveythinh was fast and easy. The entire staff was very nice and helpful. I am more than pleased with my visit. The entire staff was very nice and helpful. I am more than pleased with my visit. More

I have been a customer of BMW of Sarasota for over 5 years, following the purchase of a 330i. I have always received prompt, professional and courteous service from the entire staff of the dealership. years, following the purchase of a 330i. I have always received prompt, professional and courteous service from the entire staff of the dealership. However, I wanted to point out that Mr. Tremblay was my service advisor today, and went out of his way to ascertain any additional service needs I may have, offered me a beverage and kept me informed as to the status of the work being performed on my vehicle. Taking nothing away from the other service staff, I do want to express my appreciation for his efforts on my behalf. More

I recently moved to Sarasota from Princeton with my 10 year old BMW 740 iL. It was due for brake service, so I took it to BMW of Sarasota. It is a new facility with an exceptional commitment to customer year old BMW 740 iL. It was due for brake service, so I took it to BMW of Sarasota. It is a new facility with an exceptional commitment to customer service and satisfaction -- almost over the top. I give them top marks across the board. My only average rating is on price, which not surprisingly was high. My point of comparison is the family-owned and operated Kingston Garage near Princeton where I had previosly been having my BMW serviced. The Kingston Garage offered excellent service at lower prices, I suspect because they didn't have the overhead of a BMW dealership. I am nonetheless happy so far. More

I just want to say my service gentleman John who deal with me is a saint. I was in a foul mood the morning of my appointment and took it out on him. He kept his cool and treated me with the utmost respec with me is a saint. I was in a foul mood the morning of my appointment and took it out on him. He kept his cool and treated me with the utmost respect. The next day I went to get my vehicle and he still was extremely nice to me. I apologized to him for my behavior the day before and still feel badly about the way I acted. Great guy, John. Eric in the rental car department was sooo kind and helpful as well! More

John did a very thorough job with our service appointment. He went out of his way to inform us of the service details. Every thing was done in a proessional manner. He also helped us make an appointment. He went out of his way to inform us of the service details. Every thing was done in a proessional manner. He also helped us make an appointment to fix some problems with the leather trim on both the passenger and drivers side doors. Allan Smith More

I had a problem with my 750 LI and they were insistent that they would find and resolve the problem. They gave me a BMW to drive while my car was in service and they kept me updated on what was happenin that they would find and resolve the problem. They gave me a BMW to drive while my car was in service and they kept me updated on what was happening with the car. They gave me an estimated time to resolve the problem and when it went over the time they explained why. The service Manager drove the car with me so that he could understand where the problem was with the car. They were in constant communication with BMW Corporate to solve the problem. More

The engine service light came on and Kyle knew we were scheduled to travel in the next several days. He asked me to bring the car in for service that morning 5/10. I am approximately 1 hour away. The dea scheduled to travel in the next several days. He asked me to bring the car in for service that morning 5/10. I am approximately 1 hour away. The dealer provided me with a loaner and completed the repairs by the next afternoon 5/11. More

WE HAVE HAD OUR 2005 BMW CONVERTIBLE 325i IN TO THIS DEALER SIX TIMES FOR REPAIR AND IT IS A FIGHT EVERY TIME WE HAVE TO TAKE IT BACK. WE HAVE SPENT OVER $2000 TO GET THE CONVERTIBLE AUTOMATIC TOP REPA DEALER SIX TIMES FOR REPAIR AND IT IS A FIGHT EVERY TIME WE HAVE TO TAKE IT BACK. WE HAVE SPENT OVER $2000 TO GET THE CONVERTIBLE AUTOMATIC TOP REPAIRED AND EVERY TIME WE GET IT BACK, WE PUT THE TOP DOWN AND THEN IT WILL NOT GO BACK UP. THREE TIMES AGO, THEY HAD THE CAR FOR SIX WEEKS AND THE LAST TIME IT WAS FOR ONE WEEK. THEN, WE TOOK THE CAR HOME, PUT THE TOP DOWN AND IT WOULD NOT GO BACK UP AND WE HAD TO DRIVE HOME IN THE DOWNPOUR OF RAIN. THIS TIME WE FOUGHT WITH THEM AND THE WERE GOING TO CHARGE A $150 DIAGONISTIC FEE. THEN THEY CALLED AND SAID THE PART THEY PUT ON THE CAR IN sEPTEMBER HAD FAILED AND THEY WOULD REPLACE IT UNDER WARRANTY AND THEY WOULD CALL TO DAY AFTER THEY MADE SURE IT WAS REPAIRED. WE HAVE NOT BEEN CALLED AND I ASSUME, AGAIN, THE TOP WILL NOT GO UP. I HAVE CALLED THE FACTORY ON TWO OCCASSIONS AND THEY TOLD ME EACH DEALER WAS INDIVIDUAL AND THEY WOULD MAKE A COURTESY CALL AND SEE IF THEY COULD HELP. ON THE OTHER HAND, I WENT FROM THE BMW GARAGE WHERE I WAS TREATED BADLY AND WENT INTO THE JAGUAR DEALER AND THEY WERE VERY FRIENDLY AND PUT A NEW BATTERY IN THE KEY FOB AND SAID THERE WAS NO CHARGE IT WAS ON THE HOUSE AND THEY ONLY REQUIREMENT WAS THAT I HAVE A GOOD DAY. WHAT A CHANGE IN CUSTOMER RELATIONS. BMW SHOULD GO DOWN TO THE JAGUAR DEALER AND TAKE SOME LESSONS. More