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BMW of Sarasota - Service Center

Sarasota, FL

4.7
12,775 Reviews

12,775 Reviews of BMW of Sarasota - Service Center

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November 01, 2018

Simply the best I always have the best service at BMW Sarasota. Quick and effecient and they do their best to get you out the door quickly so you can go about your da More

by Tkelling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Rodgers, Chris Siriphokha
Nov 01, 2018 -

BMW of Sarasota responded

We are very happy to know you always have a great visit with us! Thanks for the awesome review!

November 01, 2018

Carlos Munos Carlos is the best service advisor I have ever had -- knowledgeable and explains things so I can understand. An asset to Sarasota BMW service departme More

by CHARHORTONBB1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2018 -

BMW of Sarasota responded

Thanks so much for your excellent review!

November 01, 2018

2007 328i power window repair Used another mechanic to repair rear window regulators. Big mistake. Jessica quickly identified the problem, noticed they caused damage, and contact More

by JMROWLEY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Caycedo
Nov 01, 2018 -

BMW of Sarasota responded

Thanks for taking a moment to tell us all about how Jessica took care of all of your needs during your visit!

November 01, 2018

Very nice clean dealership Service advisor explain all the necessary parts needed for my 61000 mile Maintenance.. I asked him the fact that they were doing it every 15000 miles More

by timweselak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2018 -

BMW of Sarasota responded

Thanks so much for your amazing review, Tim!

November 01, 2018

Outstanding preparation, communication, and execution! We called to inform service that our X3 was being flatbeded in for repair after expiring in the middle of nowhere! When we arrived service was ready f More

by ldett51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Hojnacki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2018 -

BMW of Sarasota responded

Thanks for letting us know your visit with us was a great one from start to finish!

November 01, 2018

Brought in for threevrecalls, took all day to repair The cost of service is over the top, cut your overhead,. Too many people working there, not working Looked like many people standing around just ta More

by MARKOGRADY71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2018 -

BMW of Sarasota responded

Mark, thank you for your feedback. We always want to hear where we can improve and will take your comments into consideration. Please feel free to email us if there was anything else you felt we could improve. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

November 01, 2018

Awesome Great customer service, very attentive as always..Diagnosed the problem and fixed it in the same day.. I would recommend them to everyone..Thank you f More

by billywilliamsiii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2018 -

BMW of Sarasota responded

Billy, thanks for your recommendation and your full five stars across the board!

October 31, 2018

Good experience . Service was prompt. Service advisor Maria is awesome. She makes it easy to set up an appointment to accommodate work schedules. No issues so far wit More

by Bmwowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2018 -

BMW of Sarasota responded

Thank you for your wonderful review!

October 31, 2018

Annual maintenance Always a delight working with Derek. Continuously monitors the progress of the work being done and informs me! Work is always great and love the quick More

by CHRISLYNN01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2018 -

BMW of Sarasota responded

Thank you for the full five stars across the board!

October 31, 2018

No waiting, fast service. Saturday got a Low Coolant alert on video screen. I was able to get home and then to BMW Service Dept. Monday morning without overheating. Also got a More

by JAMESD1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2018 -

BMW of Sarasota responded

James, thank you for taking a moment to tell us about your excellent experience with our service department!

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