BMW of Sarasota - Service Center

My X 4 need tires and alignment. My service, Derek, scheduled the required service, got an excellent price on new tires and had the work completed on time and the car ready, washed on My service, Derek, scheduled the required service, got an excellent price on new tires and had the work completed on time and the car ready, washed on time. More

Disappointing My wife was there for 1hr and 10min just to drop off my car and pick up a loaner and she had an appointment!. Very disorganized and she was not happy My wife was there for 1hr and 10min just to drop off my car and pick up a loaner and she had an appointment!. Very disorganized and she was not happy - she was comparing it to her Lexus dealership which she LOVES. I picked up the car myself and it was much much smoother - I was well taken care of but my wife said she will never take my car to that dealership again. Sad. More

Awesome Repairs done expertly, on time and at the price quoted. Carlos my service advisor a pleasure to work with, kept me advised as to progress. Repairs done expertly, on time and at the price quoted. Carlos my service advisor a pleasure to work with, kept me advised as to progress. More

Great service Seth in the service department took great care of all my car needs also set up wind shield replacement for a chip that has now turned into a long crac Seth in the service department took great care of all my car needs also set up wind shield replacement for a chip that has now turned into a long crack More

Warrantee service Seth Rogers was great and very accommodating. Service was better than last year.. 2 hours for an oil change and tire rotation and car wash is still t Seth Rogers was great and very accommodating. Service was better than last year.. 2 hours for an oil change and tire rotation and car wash is still too long. More

Fernando Santori is the best Fernando is very reliable, helpful and always does his best to keep me informed. I feel fortunate to count on his expertise. He instills confidence. Fernando is very reliable, helpful and always does his best to keep me informed. I feel fortunate to count on his expertise. He instills confidence. More

REPAIR AND GENERAL SERVICE BMW of Sarasota is lucky to have an employee of the quality and skill of Derek Thomas, assistant service manager. Each time I have worked with Mr. Tho BMW of Sarasota is lucky to have an employee of the quality and skill of Derek Thomas, assistant service manager. Each time I have worked with Mr. Thomas I leave BMW impressed by his courtesy, responsiveness to my problems and the efficiency and speed Mr. Thomas manages to accomplish. Sincerely, Richard Reston More

Service Timely and quality, attentive and friendly. Nice amenities in service wait area, refreshments too were varied, plenty and selective. An enjoyable expe Timely and quality, attentive and friendly. Nice amenities in service wait area, refreshments too were varied, plenty and selective. An enjoyable experience overall . Washed vehicle too. More

Great service as always Second time I’ve used this dealership for service and they were great. On time, no waiting longer than needed, car ready soon than they said. Fantasti Second time I’ve used this dealership for service and they were great. On time, no waiting longer than needed, car ready soon than they said. Fantastic! More

DO NOT TRUST THIS DEALERSHIP'S SERVICE DEPARTMENT!!!!!!! I purchased my vehicle new from this dealership (2017) and brought it in very EVERY service required and even other things like alignment etc. The ma I purchased my vehicle new from this dealership (2017) and brought it in very EVERY service required and even other things like alignment etc. The maintenance/service was covered for first 3 years or 35,000 miles...these visits were oil changes and supposedly checking my vehicle out for problems or issues. I had the car in right at the 35,000 miles in July of this year (2018). Not one time on any "check up" did the service department mention that my brakes were getting worn or that I might want to have the brakes checked soon... NOTHING AT ALL!!!!! Then I heard a noise around 40,000 miles and took it in. Now I needed new brakes and rotors and around $1,000 with worth of service. Now of course it was no longer covered however the issue I had was why wasn't this mentioned before? I might also add that every time I went for my service I had to deal with the service manager by the end of the visit for some problem so I already had his name and spoke with him this past visit. I was more concerned with the fact that my vehicle needed brakes this soon AND I was never clued in. I left and went to another place to have my brakes repaired (a very reputable place that my husband has his Porsche serviced) and I was told I had absolutely no brakes left and that this doesn't just "happen" it has been an issue the brakes don't just all of a sudden all go out. BMW of Sarasota service department and BMW itself is a complete scam in my opinion. I have never had a vehicle to need brakes at 40,000 miles first of all and second of all a dealership like this in a retirement area like Sarasota Florida needs to be trusted, and there isn't any way I would or could recommend them to anyone. I hope that this review will save one person their SAFETY because my safety was jeopardized in a scam because they didn't want to cover it while it was under warranty. I also phoned the owner of the dealership or who I was told was the owner and explained this to their assistant and gave them a week to get back to me in any way before I began my negative reviews. That is how much they care. More