BMW of Sarasota - Service Center

Excellent experience Within seconds of when I pulled in I was greeted and the service was started. I was kept informed and the car was fixed, excellent. Within seconds of when I pulled in I was greeted and the service was started. I was kept informed and the car was fixed, excellent. More

attention to detail always consistent service Maria sets the bar! Over a year she has been my advisor always provides excellent advice, professional, and gets the job done! highly recommend her Maria sets the bar! Over a year she has been my advisor always provides excellent advice, professional, and gets the job done! highly recommend her More

What was expected Car was supposed to be washed and was returned dirtier than when I brought it in. Navagation and stations we're all deleted. Didn't meet with the ser Car was supposed to be washed and was returned dirtier than when I brought it in. Navagation and stations we're all deleted. Didn't meet with the service representative after the service. Was supposed to have some questions answered that were never answered. Had the car for service and rim repair for 3 days. More

Poor service and communication When picking up my car after extensive air conditioner repair and installation of new battery, my trunk would not open without a manual key, the senso When picking up my car after extensive air conditioner repair and installation of new battery, my trunk would not open without a manual key, the sensor for the hard top roof closing did not work, making the alarm ding all the time the car is moving, the sensor for the key in the ignition did not work, making that alarm sound whenever the car was stoppped, the convertible top would not operate. All of these things were known by my service tech, Lincoln Robinson, and were not told to me until after I drove away, encountered all of these issues and returned to the dealership. I consider that extremely poor service and will not return to this dealership. Michael Mueller 314-477-7844 More

Great Service from Carlos Munoz Carlos is a high-energy guy who really knows his stuff. An extremely knowledgeable service advisor with hands-on experience in the industry. He di Carlos is a high-energy guy who really knows his stuff. An extremely knowledgeable service advisor with hands-on experience in the industry. He did a great job today getting me set up with new tires for my 2014 BMW 320i and also running some other service checks while it was in. He and Greg jumped through hoops to get the job done to my satisfaction and in a timely fashion. They delivered on their promises. I have all my service work done by the dealer and buy all my tires and accessories there, as I value consistency of care. I therefore expect the best and am not the easiest customer to please, but this dealership has done very well by me for the six years I have lived in Florida. They do not let any obstacles stand in the way of providing good, friendly service. I bought this BMW brand new in the winter of 2013 from Emilio Torres, who is a super guy, and recently purchased an extended warranty through Jesus Castillo in the finance department. Everyone I’ve met here is friendly and they are all good listeners who always make you feel welcome. Today was my first time working with Carlos, and I want to thank him for a job well done. More

Too much time I had called ahead of time to let the dealership know that I needed to replace a particular factory installed tire. I was told that they checked thei I had called ahead of time to let the dealership know that I needed to replace a particular factory installed tire. I was told that they checked their inventory and had several of those tires available. When I arrived for my appointment, I was informed that none of those tires were there. Several hours and a loaner car later, I was able to leave with a tire. I lost half a day driving back and forth to the dealership. For that matter, even a simple oil change can take a good two hours. Why ? That said, the actual service technician was a pleasure to deal with. More

Quick Efficient Service It was Friday, I was driving across Alligator Alley when a light came up on my dashboard that 1 of my tires was low. Long story short, with another tr It was Friday, I was driving across Alligator Alley when a light came up on my dashboard that 1 of my tires was low. Long story short, with another trip across Alligator Alley in my immediate future, Gregg (the service manager) had me come in Monday morning. With access for a car for me, my car was fixed and reprogrammed by Tuesday morning so that I could feel safe while traveling. Thank you! More

Excellent Service Carlos Munoz facilitated my service. He found that I had a nail in my tire, got the replacement tire which he found was covered by insurance, and made Carlos Munoz facilitated my service. He found that I had a nail in my tire, got the replacement tire which he found was covered by insurance, and made the experience absolutely positive. More

Horrible service i purchased my car at BMW Sarasota. My sales experience was wonderful, but my service experiences have been horrible. My last appointment was for a i purchased my car at BMW Sarasota. My sales experience was wonderful, but my service experiences have been horrible. My last appointment was for a bad tire for which i had already had checked there 3 weeks earlier and was told it was fine. When i called for my appointment, they confirmed that they had my tire in stock - i thought this was a good sign that all would go smoothly for once. I could not have been more wrong. i arrived early for.my 9.30 appointment, at 10.05 my service advisor finally came to tell me he had several in front of me and would get to me soon. At 11.10, he informed me that the tech had found the issue and he would be back to talk to me. After a while he did return.. it had now been 2+ hours to tell me i had a puncture in my tire and it needed replaced. i was asked if i had premium tire coverage, i replied yes, that the paperwork was in my car. after more waiting i was told, they had found it and i would have a $50 deductible. It has now been 3 hours.. During the 3 hours i have talked to my advisor 4 times for less than 2 minutes each time. i had asked for updates twice and received no updates. after 4+ hours i was furious.. i went to my advisors desk and was told he was handling his clients in the order they arrived - i had arrived at 9.17.. it was now 1.20.. really? I asked for a manager again, all I got from tge manager was a lot of Sorry.. sorry.. sorry.. this is the second time this has happened at this dealership. I will drive to Fort Myers and try their servuce department next time..even though the one sales person who asked if i needed help.. replied that he had heard they had bad service there.. really.. and no further follow up!!!! I loved my sales experience here but Service is horrible!! More

As usual...great service! Did the service faster than expected, and with great quality. This is where we will go when we decide to purchase another BMW. Very clean & profession Did the service faster than expected, and with great quality. This is where we will go when we decide to purchase another BMW. Very clean & professional. More