BMW of Sarasota - Service Center

Thank you for the great service Thank you for always getting me an appointment to check my car when I hear a sound that was never there before and fixing the problem in a timely mann Thank you for always getting me an appointment to check my car when I hear a sound that was never there before and fixing the problem in a timely manner. More

Great people outrageous pricing Your pricing is 300% of the cost for a local mechanic. I was in for recall work and that was fine. I got quotes for additional service that were much Your pricing is 300% of the cost for a local mechanic. I was in for recall work and that was fine. I got quotes for additional service that were much higher than I pay my mechanic. More

Slow service - 3.5 hours for a oil changge 3.5 hours for a oil change with an appointment. Slow service and not informed of the time it will take. I had to follow up twice. 3.5 hours for a oil change with an appointment. Slow service and not informed of the time it will take. I had to follow up twice. More

Great service Very quick and friendly service. I trust everything was taken care of for my car. Valentina communicated with me very well about what to expect and re Very quick and friendly service. I trust everything was taken care of for my car. Valentina communicated with me very well about what to expect and reviewed future repairs. She was very pleasant to talk to. More

Service Team communicated with me throughout the process. Some other items had to be done that I wasn’t anticipating but they notified me in a timely manner s Team communicated with me throughout the process. Some other items had to be done that I wasn’t anticipating but they notified me in a timely manner so it wasn’t an issue. More

I expected to have my repair made without cost to me. The repair parts are on order, and I will not be charged for them. Greg was extremely helpful and responsive,and I greatly appreciate his efforts. The repair parts are on order, and I will not be charged for them. Greg was extremely helpful and responsive,and I greatly appreciate his efforts. More

Great Service Dept. My customer service consultant is Maria. She is the best I have ever worked with. She takes care of me from start to finish. I always look forward to My customer service consultant is Maria. She is the best I have ever worked with. She takes care of me from start to finish. I always look forward to seeing her and her beautiful smile. Can not say enough about their customer service. More

paid $700+ and problem was not fixed. Arrived 25 min. before scheduled appt. . All was well and Valentina was very pleasant and professional. Was put into a rental and told they would call Arrived 25 min. before scheduled appt. . All was well and Valentina was very pleasant and professional. Was put into a rental and told they would call with diagnosis of problem and cost to fix. Gave them the "ok" to fix when they called. Was notified when car was done , returned rental and proceeded home with my car. Next day the original problem was back. I was not happy. Notified Valentina of problem and she said she would call on Thurs. the 10th to let me know when I could bring vehicle back in. Waiting until she calls. More

Oil change The staff and facilities are first class. The waiting room is stocked with free goodies. But the wait is the problem. For a two o’clock appointment fo The staff and facilities are first class. The waiting room is stocked with free goodies. But the wait is the problem. For a two o’clock appointment for an oil change, I did not get out of there until 4:30. I think this is rather excessive so I probably will not be back for an oil change again. More

Ecellent Customer Service! I got the white glove treatment from Maria! Brought in our X5 for a folding mirror issue. Initially I was told that the CPO warranty department denied I got the white glove treatment from Maria! Brought in our X5 for a folding mirror issue. Initially I was told that the CPO warranty department denied he claim. I discussed with Maria my compelling reasons why I thought it should be covered. She listened, she understood and agreed to talk with the service manager. I got a text later that day indicating they would cover it under CPO warranty. Once the part came in she made it very easy and accommodating to get the work scheduled. The fix did not take long and I was treated with the utmost courtesy. The whole staff there made sure I was taken care of when wandering around dreaming about a 6 series convertible. Well done Maria and BMW of Sarasota staff. More