BMW of Sarasota - Service Center

High cost recommendations. Proposed $5200 Car was in for recall. The service person called . Said the car was ready. He then said some recommendations were attached to the invoice. When I revi Car was in for recall. The service person called . Said the car was ready. He then said some recommendations were attached to the invoice. When I reviewed the invoice,it indicated $5200 in potential work. The car is worth less than $5000 on a trade in. Really?? Non of the recommendations indicated a serious issue, that would make driving dangerous. However, one recommendation for two tires, may be appropriate. The cost of the tires ,installation,and balancing, to put it mildly, outrageous. I priced the continental tires at about $130 each. The cost of mounting and balancing , generously would be less than $200. I believe the BMW cost was around $700. WOW I started a chat with the dealer. The person on the other end said a service person would call. I am still waiting,three day. Lastly, I also own a 2017 X3. Next year I am going to completment it with and X5. Why should I use BWM of Sarasota. Thanks Ken Barbalato More

Nice Work Quick, efficient, competent and friendly. Appointment process was quick and easy, work was completed on time and for the agreed price...how much more Quick, efficient, competent and friendly. Appointment process was quick and easy, work was completed on time and for the agreed price...how much more could you ask for? More

Seth does a great job coordinating service needs. I am always happy with Seth and the way he takes care of my BMW 7 series and me -- One suggestion is that the rental/loaner cars be full of gas whe I am always happy with Seth and the way he takes care of my BMW 7 series and me -- One suggestion is that the rental/loaner cars be full of gas when picked up for loaner -- I drove under 40 miles and the tank said fill me -- and now -- Seth and BMW Sarasota and the whole team does a great job -- thanks More

Very professional I think my agent, Seth, was very professional and provided me with a detailed explanation , before and after my car service. He also provided an est I think my agent, Seth, was very professional and provided me with a detailed explanation , before and after my car service. He also provided an estimate for service time. More

Outstanding service visit Very pleasant service visit for my X3. I received immediate attention from you service staff. Carlos ensured that my loaner was ready. My servic Very pleasant service visit for my X3. I received immediate attention from you service staff. Carlos ensured that my loaner was ready. My service was performed in a quickerthan expected time. Carlos provided an excellent briefing of the services performed. More

Air pressure low in tires Brought car in due to needing air in tires. Always happens when outside temperature goes down. Did not have an appointment but was taken care of immed Brought car in due to needing air in tires. Always happens when outside temperature goes down. Did not have an appointment but was taken care of immediately. Appreciated the quick service. More

Customer attention lacking!!!! It’s very obvious that there have been some changes at the Sarasota dealership. The service rep explained my needed repairs effectively. However, he It’s very obvious that there have been some changes at the Sarasota dealership. The service rep explained my needed repairs effectively. However, he told me he would pay for the rental of a car since a necessary part was not in stock. The rental turned out to be at my expense. I was not kept up to date about the part delivery or an anticipated repair completion (in the past , the service rep maintained regular contact with me). I called to get an update and my service rep was not on site. Therefore, it took time for someone else to track down my repair status. More

Car inspection went smoothly and fast All was great. Good service and courteous. Would recommend to anyone. Friendly and efficient. Will definetly come back again. See you soon. Thank All was great. Good service and courteous. Would recommend to anyone. Friendly and efficient. Will definetly come back again. See you soon. Thank you I hope. More

Great experience My advisor Seth went over service to be performed and got me in and out in a timely manner. I enjoy working with Seth and will continue to have my BM My advisor Seth went over service to be performed and got me in and out in a timely manner. I enjoy working with Seth and will continue to have my BMW serviced with him based on the professional level of service he provides. More

Warranty repair Everyone in the service department was very professional. My service advisor kept me informed about the repair and since it took a couple of days to Everyone in the service department was very professional. My service advisor kept me informed about the repair and since it took a couple of days to get the parts, the provided me with a loaner vehicle. More