BMW of Sarasota - Service Center

Wonderful Timely responsive personal informational is how I would best describe all the individuals I worked with over the past several years. That’s why I will Timely responsive personal informational is how I would best describe all the individuals I worked with over the past several years. That’s why I will continue to be a BMW guy! Let’s go!!!! More

Awesome Experience! Frenando made my experience a true pleasure. He listened to my M3 safety concerns and addressed each one. I flew in from Pensacola to purchase an M3 Frenando made my experience a true pleasure. He listened to my M3 safety concerns and addressed each one. I flew in from Pensacola to purchase an M3. To ensure my 500 mile trip home, after the oil change and inspection Fernando suggested some necessary work. With the work completed I felt confident for my trip. Fernando's professionalism and BMW knowledge ensured and restored my confidence in BMW dealership! Previous to visiting BMW of Sarasota I had poor experiences with BMW in Fort Walton Beach. I wish BMW of Sarasota can be Transported to Fort Walton Beach. The environment and professional atmosphere is Top Notch! My hat is off to Fernando for making experience one to remember! Five Stars!! More

Always a good experience I have never had a bad experience with this service center. They are always thorough, courteous, and go beyond what is needed. Excellent service depa I have never had a bad experience with this service center. They are always thorough, courteous, and go beyond what is needed. Excellent service department! More

Transmission repair Seth was my contact and he did a nice job coordinating the shop visit between me and a third party who brought the car since I was out of town. Actuat Seth was my contact and he did a nice job coordinating the shop visit between me and a third party who brought the car since I was out of town. Actuator in the automatic transmission needed to be replaced. After several days of driving it seems fine More

Service from Fernando was very good and prompt. Fernando looked up warranty info and said service to transmission would be covered. I also asked about price match with buying a battery which was a Fernando looked up warranty info and said service to transmission would be covered. I also asked about price match with buying a battery which was a positive. It turned out the old low battery caused the transmission malfunction. I found that to be very odd, but a quick "fix." More

It’s a pleasure to get my BMW serviced here Service is quick and accommodation is pleasure.This visit I ate 2 cookies!!! I also enjoy just checking out the new BMW models and envisioning the ne Service is quick and accommodation is pleasure.This visit I ate 2 cookies!!! I also enjoy just checking out the new BMW models and envisioning the next vehicle. More

Excellent service Thank you Fernando, Kyle for a great experience! These guys are always awesome. I needed new tires and they made sure they were in stock before I came Thank you Fernando, Kyle for a great experience! These guys are always awesome. I needed new tires and they made sure they were in stock before I came in. Thank you guys! More

Pleasant, Professional and Efficient I showed up on a Friday (usually a very busy day) without an appointment, but nevertheless was dealt with in an expedient and attentive manner. This i I showed up on a Friday (usually a very busy day) without an appointment, but nevertheless was dealt with in an expedient and attentive manner. This is certainly not to say that I recommend showing up without appointments, but I was impressed by the quick attention and the hands on participation of the service advisor as well as the shop foreman. More

Great service advisor Someone asks me about this BMW dealership I have mixed reviews about this place .. I am not 100% happy with the things that happened to my vehicle whe Someone asks me about this BMW dealership I have mixed reviews about this place .. I am not 100% happy with the things that happened to my vehicle when it went in for service I will start by sayin my advisor Derik is a Wonderful,Awesome advisor and would not want anyone else but him I did have one other person Efrin he was also wonderful but works in the back on vehicles a true genuine person! I took my car in for something simple example 1st-seats making noise 2- gps issue got a call about tire having a bubble needing to have it replaced so told them to go ahead went to get my car the rim was all scratched up from them putting it on the tire machine wrong it look like it got eaten up so they said they would send it to their guy to have it painted got a call to pick it up the rim was fish eyed and no clear coat didn't even match they kept the car 2 weeks later went back still not right this went on for over a month not to mention the first time they didn't even paint the right rim! Now less than a year the paint peels and back I go and you can guess the job is not painted correctly I didn't mention before all of this that somehow they also messed the other rims up too so I did have nice new rims until going there and now they are all miss matched painted and was told by Greg their service mgr that it's normal for them to damage so many rims a week and another person there told me that my car never should have been touched by the mechanic that was in the back that day to change my tire as he was not higher rank and that my tires were low profile wide tire and the machine and mechanic has no clue how to do it .. of course no one wanted to be the blame for it just was passed off and now poor Derrik has to now deal with this problem .. I personally think my rims should be replaced! As far as Derrik is concerned he is a 10 star and has always gone out of his way to help out this last problem he was not here and was not my advisor he just came back and now refixing the problem . More

Efficient, helpful, and courteous I was reminded by phone that service was due. The service staff was helpful when I arrived for service. And the service manager ensured my needs wer I was reminded by phone that service was due. The service staff was helpful when I arrived for service. And the service manager ensured my needs were met and the car was returned on time. More