BMW of Sarasota - Service Center

Beautiful dealership My experience began with a visit for recall work on my 2009 328i. I was initially told that the needed repairs would take approximately 3-3½ hours, Fe My experience began with a visit for recall work on my 2009 328i. I was initially told that the needed repairs would take approximately 3-3½ hours, Fernando told me more like 5:00pm. When that time had expired I inquired of the progress. The person I talked to told me that "they were pretty busy today and usually recall work was pushed back to better accommodate regular customers". I voiced my disappointment. An hour or so later they told me my car was done. I ended up buying a previously owned 2013 328i the next day and all went well until the next day when I was at the dealership with my wife to finish signing the sale agreement. I tried to manually open the trunk and found that this part of the car was broken. I was told that seeing as the interior unlock, the key fob and the under trunk sensor unlock all worked,that the manual unlock latch would NOT be addressed. Needless to say, I was disappointed with that. Susan Gatlin was professional and helpful in the buying process of the car.Tammy Saylor was also friendly and professional in handling the finance part of the deal. I have to add that I feel the price given for my 2009 was pretty low. $ 2000 did not seem fair. You certainly aren't selling a car like that for anything less than $5 K. It was kept in very good condition and mechanically nothing was wrong with it. Other than a good polishing it needed nothing. Overall I feel I am satisfied with the car I purchased. More

My service advisor Derek Thomas made all the difference Derek Thomas was great. Before him, I have had long waits & trouble with appointments. Even this time your emailed appointment time didn’t match. Than Derek Thomas was great. Before him, I have had long waits & trouble with appointments. Even this time your emailed appointment time didn’t match. Thanks! More

Excellent Service !!! - Carlos Munoz I had a service appointment for my annual oil change for later in the week. On Sunday night, I noticed a screw n my tire. I contacted Carlos Monday I had a service appointment for my annual oil change for later in the week. On Sunday night, I noticed a screw n my tire. I contacted Carlos Monday morning and explained the situation. He was able to get me an appointment the next day to have the tire looked at. He even ordered a tire just in case it needed to be replaced. I brought the car in and it turned out I had 2 screws in the same tire. The tire was replaced since I have the tire package and the oil change was done. Carlos provided excellent customer service and was simply fantastic. He made the whole process very easy and quick. Thank you Carlos!!! More

Excellent , everyone seems eager to make sure that you’re getting well taken care of. I had a 10 AM appointment to have my car serviced and was In an out in l , everyone seems eager to make sure that you’re getting well taken care of. I had a 10 AM appointment to have my car serviced and was In an out in less than 15 minutes. I got a text message a few hours later that the car was ready to go. Carlos was my contact person and he was great! More

Excessive window noise Sarasota BMW exceeded my expectations . Window noise problems were corrected and service manager Greg Jones and staff knew what to do and got it done. Sarasota BMW exceeded my expectations . Window noise problems were corrected and service manager Greg Jones and staff knew what to do and got it done. I have three Beemers and Sarasota has excellent technicians. I also appreciate being contacted by "corporate" after initial purchase. They took my constructive ideas regarding what works best and what needs rethinking for X3 buyers. My contact person recorded my ideas and encouraged further contact. Many thanks.Rod Karpinski P.S. Derek Thomas also should get a shoutout for always going the extra yard when helping me. More

air conditioning problem rectified! Everyone involved in handling my BMW has been superb especially Carlos Munoz! :) I am thoroughly pleased with the service I have received from C Everyone involved in handling my BMW has been superb especially Carlos Munoz! :) I am thoroughly pleased with the service I have received from Carolos Munoz! I have purchased or leased at least 6 or more of your cars! I have enjoyed every one! More

Unscheduled evaluation of inoperative emergency doorlock. Without an appointment, I was given immediate attention to evaluate the emergency nonoperative door lock on the driver's side door. Immediate attenti Without an appointment, I was given immediate attention to evaluate the emergency nonoperative door lock on the driver's side door. Immediate attention was given to the issue and the cause was discovered. Unfortunately, a new lock mechanism was required to fix the problem. This was ordered from BMW specific for the VIN# of my car. I was informed that the part will take approximately 1 week to be produced, coded and be delivered to the dealer by BMW. I was assured that, upon receipt of the part, I will be notified to return for the replacement to be installed. I only intended to make an appointment and did not expect this issue to be evaluated, let alone, have the evaluation done while I waited. I never expected such courtesy and concerns for my problem. I look forward to returning for installation of the new lock mechanism to resolve this issue. I am a 1st time customer having just brought my BMW to Sarasota from NJ permanently. This care will certainly motivate me to a future dedicated customer. More

No complaints. I was completely satisfied with the service Ms, Lizardi provided. I have no complaints. She was very professional, presented a good appearance and kep I was completely satisfied with the service Ms, Lizardi provided. I have no complaints. She was very professional, presented a good appearance and kept me informed. More

Jessica Caycedo was extremely helpful. I showed up without an appointment because my “service engine soon” light came on. I was very anxious because I was moving to N was extremely helpful. I showed up without an appointment because my “service engine soon” light came on. I was very anxious because I was moving to New York and had to drive there the next day. Jessica resolved the problem (a leaky fuel pump) and had me on my way that afternoon. Thanks Jessica. More

After sales service When we purchased the used BMW 328i hard top convertible the buying experience was similar to purchasing a new one. We were treated very well. The sal When we purchased the used BMW 328i hard top convertible the buying experience was similar to purchasing a new one. We were treated very well. The sales team agreed to do a few paint touch ups and we were scheduled a few weeks after the initial purchase to have the work done. More