BMW of Sarasota - Service Center

Outstanding. A new experience. My entire service experience was outstanding. Both the check in process and my interaction with my service rep were outstanding. My service rep expla My entire service experience was outstanding. Both the check in process and my interaction with my service rep were outstanding. My service rep explained the service process to me during our initial conversation and then she updated after the service was completed but before the car was ready. Finally, when my car was ready she accompanied me to my vehicle and removed the paper floor mat and hanging tag before I got in it. Outstanding customer service. Thank you. More

Pleasent and helpfull I had a very pleasent experance, the whole team were great. I will be happy to return. I will recommend you to all BMW freinds. I had a very pleasent experance, the whole team were great. I will be happy to return. I will recommend you to all BMW freinds. More

excellent service and overall treatment While my recall service was excellent completed completely in a timely manner, I have one issue with the dealership's parts department. On my past two While my recall service was excellent completed completely in a timely manner, I have one issue with the dealership's parts department. On my past two visits for service, I have tried to buy touch-up paint for my vehicle, In both cases it was out of stock I think you should have a process to follow-up on such requests to get the item requested and mail it to the customer. More

A well oiled machine From the moment I arrived at the service entrance which was clearly marked and easily accessible, I was greeted with smiling faces and efficient servi From the moment I arrived at the service entrance which was clearly marked and easily accessible, I was greeted with smiling faces and efficient service. Maria was my service advisor and even went so far as to take a picture of the windshield washer strainers that were clogged with algae and inoperable. Happy that she suggested having them replaced. To my surprise, the waiting room was fully stocked with juices, coffee, tea along with an assortment of granola bars, chips, apples and freshly popped popcorn. All in all, a very relaxing experience for my first service at BMW of Sarasota. More

Exceptional Service I was very pleased with the service visit yesterday. Everything was taken care of. Several parts which are covered under warranty have been ordered I was very pleased with the service visit yesterday. Everything was taken care of. Several parts which are covered under warranty have been ordered and I look forward to getting them in the near future. More

Great experience again. Left turn signal not working. Derek worked a full service in. My service date was to be next month. To accommodate me he fit that in while repairing my turn signal. Derek worked a full service in. My service date was to be next month. To accommodate me he fit that in while repairing my turn signal. More

Quality service I have had Carlos Munoz as my service manager the last two times I have had to bring my car in for service. Carlos is very attentive and certainly ser I have had Carlos Munoz as my service manager the last two times I have had to bring my car in for service. Carlos is very attentive and certainly service oriented. I'd be happy to have him always be my go-to person when I need to come in for service. Phillip Gordon More

Carlos is a diamond in the rough He is always bending over backwards to make everything run smooth with no stress or issues every time I bring my BMW in, I have had 5 different people He is always bending over backwards to make everything run smooth with no stress or issues every time I bring my BMW in, I have had 5 different people over the ten years I been coming in and Carlos is a 1st class gentleman and y’all are lucky to have such a shining example of BMW customer service... I am so happy I now have him as my service manager. More

Great service I recently had a check engine light go on. My car only has 11K miles. It was leased from a dealer up north, so I made an appointment at BMW in Sarasot I recently had a check engine light go on. My car only has 11K miles. It was leased from a dealer up north, so I made an appointment at BMW in Sarasota. They treated me wonderfully, gave me a loaner, and my car was perfect when I picked it up the next day. Special thanks to Derek Thomas, assistant service manager who handled my problem with finesse More

on The money Carlos was very efficient,professional and courteous.Everything was done in a timely manner.I would recommend this dealer to all my friends.Thank yo Carlos was very efficient,professional and courteous.Everything was done in a timely manner.I would recommend this dealer to all my friends.Thank you More