BMW of Sarasota - Service Center

Very professional service with good communication. This has been my second experience with this dealership and it has been excellent. Staff is courteous and professional. I am now a full time Sarasot This has been my second experience with this dealership and it has been excellent. Staff is courteous and professional. I am now a full time Sarasota resident and look forward to dealing with Sarasota BMW. More

service rep late for appointment Waited about 20 minutes in waiting area before a 'substitute' service rep showed up. She took info, then gave it to service rep who finally showed Waited about 20 minutes in waiting area before a 'substitute' service rep showed up. She took info, then gave it to service rep who finally showed up. A little delay was somewhatdisturbingh More

Satisfied BMW Sarasota did what needed doing in a timely fashion. Everyone involved was efficient pleasant and capable. Maria L. In particular did a fine job. BMW Sarasota did what needed doing in a timely fashion. Everyone involved was efficient pleasant and capable. Maria L. In particular did a fine job. More

Efficient and friendly Service was relatively quick and service advisor, Derek, was friendly and great to work with. Waiting area was comfortable with good snack choices. Service was relatively quick and service advisor, Derek, was friendly and great to work with. Waiting area was comfortable with good snack choices. Car was beautiful after complimentary wash. Thanks! More

Weak management / poor communications This dealership continues to disappoint, perhaps it’s their weak management team. Service rep is competent enough, overall staff communication poor, s This dealership continues to disappoint, perhaps it’s their weak management team. Service rep is competent enough, overall staff communication poor, service delivery always late. More

Derek was awesome. He explained to me what to expect I love the entire vibe at the dealership. Every body is so nice and friendly. Naycole and derek rock. Customer service flows all through the buildin I love the entire vibe at the dealership. Every body is so nice and friendly. Naycole and derek rock. Customer service flows all through the building. Love it! More

Another positive experience! As I think back on "My car won't start", day, I didn't call AAA to come rescue me; I called Seth Rogers, my service advisor because I was confident he As I think back on "My car won't start", day, I didn't call AAA to come rescue me; I called Seth Rogers, my service advisor because I was confident he would know what I needed to do. And of course he did, and was able to get my X5 scheduled for a new battery within my already overscheduled week. Knowing I was running on a tight schedule, he arranged for another service advisor to get my paperwork started while he was with another customer. He kept me informed of the progress & had me back on the road in the timeframe promised. Thank you for excellent customer service!! Ellen Christen More

Fantastic I had a flat and drove in unannounced and Susan took care of me immediately. Could not wait and Susan got me an Uber and got home just in time for ap I had a flat and drove in unannounced and Susan took care of me immediately. Could not wait and Susan got me an Uber and got home just in time for appt. The personal attention was fantastic! More

Oil leak sorted it out Jessica did perfect job, she maneged my problem smoothly, she is the best of the service crew ! She is able to think about her job ! Jessica did perfect job, she maneged my problem smoothly, she is the best of the service crew ! She is able to think about her job ! More

Excellent time at BMW My time at BMW of Sarasota was great, my car was to get serviced and a wheel replaced from a nail so instead of waiting for hours they gave me a loane My time at BMW of Sarasota was great, my car was to get serviced and a wheel replaced from a nail so instead of waiting for hours they gave me a loaner car which was awsome, my car was ready to be picked up the following day running like new! More