BMW of Sarasota - Service Center

"I feel Lucky I got Carlos"to service my BMW!. BMW, I have been a former client years ago. My service manager was Eric back then,.. Now I have Carlos! He is very dedicated, hard working and goes BMW, I have been a former client years ago. My service manager was Eric back then,.. Now I have Carlos! He is very dedicated, hard working and goes out of his way to get it done and on time if he can. I feel his team has let him down a few times but he makes up for it and makes it right! More

Top Notch Service Very efficient service, no long wait times. Everything explained to satisfaction and vehicle was ready within the specified time. The manager was ve Very efficient service, no long wait times. Everything explained to satisfaction and vehicle was ready within the specified time. The manager was very efficient and courteous. More

overall service experience Carlos, Service mgr., and his team are honest, do a great job and always get my car ready before the estimated time! Carlos remembers me & I feel like Carlos, Service mgr., and his team are honest, do a great job and always get my car ready before the estimated time! Carlos remembers me & I feel like we have a good working relationship! He's on top of his crew and expects only the best More

Excellent service Carlos explained everything in detail about what was going to be done with my car, I would recommend anyone that is going to have their work done ask Carlos explained everything in detail about what was going to be done with my car, I would recommend anyone that is going to have their work done ask for Carlos Munoz, I give him 5 stars. More

I have a problem with a two-hour service and no loaner car. It seamed like every person I spoke to pointed fingers to another person to take care of my appointment. When your service check-in person was away fr It seamed like every person I spoke to pointed fingers to another person to take care of my appointment. When your service check-in person was away from their post, everyone was kept wondering if and when someone would return. That seemed mis-managed, especially when you have a line of people to be checked in. More

Maria: Top Of The Mark From the entrance where you are greeted by John to the sign in sheet is professional & smooth. Maria introduced me to the service manager Chong who r From the entrance where you are greeted by John to the sign in sheet is professional & smooth. Maria introduced me to the service manager Chong who rode with me to diagnose the problem, found it & offered the solution. Maria then took over fixed the problem, and I was on my way. Thank you both Dan Rose More

Service Experience As always, my service experience was prompt and courteous. My representative was her customary stellar self both in accommodation and explanation. As always, my service experience was prompt and courteous. My representative was her customary stellar self both in accommodation and explanation. I think of BMW of Sarasota as I do my American Express card: A single reliable vendor for both excellent service and predictable results. More

Perfect staff! Jessica is the best! Recently I needed service from the local and roadside crew, as well as car rental help. Everyone was fabulous. Even Zack who takes incoming calls. Jes Recently I needed service from the local and roadside crew, as well as car rental help. Everyone was fabulous. Even Zack who takes incoming calls. Jessica is the best service rep I've ever had at BMW of Sarasota! More

Expensive but very professional Very good service. Labor costs were 65% of my final bill but the technicians were very knowledgeable. Finance was a little bumpy; apparently they put Very good service. Labor costs were 65% of my final bill but the technicians were very knowledgeable. Finance was a little bumpy; apparently they put a "limit" on credit card use and it took 20 min. to verify my check. The Finance Manager was nowhere to be found. More

Very pleasant people First time there, which they knew, just wish they would have gone over where to take car. Pick up car. Pay for car. Etc. I had to ask every tim First time there, which they knew, just wish they would have gone over where to take car. Pick up car. Pay for car. Etc. I had to ask every time what to do More