BMW of Sarasota - Service Center

Rip off for oil change Really? You send me a card for a $49.95 oil change, and I walk out paying $174.33? What a bait and switch game. You can be sure I’m not coming back fo Really? You send me a card for a $49.95 oil change, and I walk out paying $174.33? What a bait and switch game. You can be sure I’m not coming back for an oil change. I will come in only for warranty work from now on. Also, someone should have told me it would take 2 hours for an oil change. Now I know that is to get in the longer labor charges. More

Great service Streamline check in/out. Loaner car clean. Communication was on time. Dealership clean, great display of cars on the sales floor. Great waiting are, s Streamline check in/out. Loaner car clean. Communication was on time. Dealership clean, great display of cars on the sales floor. Great waiting are, set up to work if nesessary More

Service Carlos Munoz was very polite, efficient and truthful as to the time and cost of my service visit. He also pointed out some work that needed to be per Carlos Munoz was very polite, efficient and truthful as to the time and cost of my service visit. He also pointed out some work that needed to be performed in the future to safeguard my driving experience More

Excellent communication and service Maria was great and communicated everything well and addressed my concern the first time. A big thank you to her and the team at BMW of Sarasota Maria was great and communicated everything well and addressed my concern the first time. A big thank you to her and the team at BMW of Sarasota More

Service I was greeted by Johnny O , super friendly and accommodating and helpful . Had a great chat with Eric who leased my car to me , again ,super friendly I was greeted by Johnny O , super friendly and accommodating and helpful . Had a great chat with Eric who leased my car to me , again ,super friendly . Waiting for the car to be serviced is always a pleasure , the lounge area is comfortable with lots of goodies to munch on with good coffee . An hour and a half later Maria my service manager accompanied me to my car explaining that the service went well . My car had been cleaned and looked majestic . Maria was friendly and knowledgeable . All told a great stress free service visit . More

Oil change maintenance Excellent service. Maria ( Valentina) was very attentive to my needs (helped me rescue a misplaced wallet!) and made sure as much as possible that I w Excellent service. Maria ( Valentina) was very attentive to my needs (helped me rescue a misplaced wallet!) and made sure as much as possible that I was not inconvenienced by this maintenance. More

Tire Pressure monitor light on I drive in without an appointment because my TPM light was on. I was approached by 3 if not 4 people to ask to help me. Very impressive!!! I drive in without an appointment because my TPM light was on. I was approached by 3 if not 4 people to ask to help me. Very impressive!!! More

Very courteous and professional staff from drop off to pick All team members make you feel like home. Big smiles and always ready to help...and in particular Carlos Nunoz. Keep up the good work guys!!! All team members make you feel like home. Big smiles and always ready to help...and in particular Carlos Nunoz. Keep up the good work guys!!! More

Excellent service. Friendly & Thorough Took my car in and i needed a part they did not have in stock. They had the part the next day and provided me with a beautiful almost new BMW X3 loa Took my car in and i needed a part they did not have in stock. They had the part the next day and provided me with a beautiful almost new BMW X3 loaner car for a day. Car was ready on time and work was done with excellence, as expected. Thanks to service manager, Greg, for his friendly manners and excellent communications. Thanks BMW of Sarasota ! More

Great customer kindness I am so happy with your service. Seth was very thorough and professional . Even got me an Uber so I didn’t have to wait at dealership. Defin I am so happy with your service. Seth was very thorough and professional . Even got me an Uber so I didn’t have to wait at dealership. Definitely will be back!!! More