BMW of Sarasota - Service Center

Best customer service ever Battery died and of course it was almost closing time. They got me in and out and were so nice. Seth Rogers was the best-attentive and knowledgeable. Battery died and of course it was almost closing time. They got me in and out and were so nice. Seth Rogers was the best-attentive and knowledgeable. More

Slow check in process Took my 328i for recall work and brake fluid change. It took an hour to drop off the car, thirty minutes to be seen, ten minutes consult with service Took my 328i for recall work and brake fluid change. It took an hour to drop off the car, thirty minutes to be seen, ten minutes consult with service manager, twenty minutes to get loaner car with the onsite Hertz agent which was a joke. The Hertz agent took enough pictures of the crappy Kia they gave me to post on a web site to sell the car. Also gave me a car short on gas. My beef is not with the asst. service manager, it is with the customer experience of the dealership, it just simply sucks. I can take our Lexus to Wilde Lexus next door and do the same service visit in about 15 minutes. Oh forgot to mention the pick up of my car was also interesting to watch the sales manager wonder around the parking area on the street looking for my car to drive it up to where I was standing. (didn't help my key fob battery was dead so he couldn't get the lights to flash) but come on at least don't let the customer see your flawed process. For a premium car dealership it makes you wonder when they will get it. This was not my first visit to this dealership and have had similar experience in the past. Ugh More

Amazing, thoughtful service! A huge thank you to all the guys that looked at, tried to fix and repaired my car at no charge. It was a small problem and they kept it that way! Jus A huge thank you to all the guys that looked at, tried to fix and repaired my car at no charge. It was a small problem and they kept it that way! Just wanted you all to know that you made my year and you all deserve a huge thank you! You are appreciated! (So sorry I don’t know your names! Kiosk/check-in and service manager) More

Efficiency Service Advisor Derek Thomas was very professional and courteous. Arrived 15 minutes early for a 10:00 am appointment. Car did not move to servicing a Service Advisor Derek Thomas was very professional and courteous. Arrived 15 minutes early for a 10:00 am appointment. Car did not move to servicing area until 10;30. I was told it was ready at 11:30. It takes an hour to remove, install and balnce new tire ? It would have been only an hour, if they had started at 10:00 am. An hour is a reasonable time to wait for a tire change ! More

Tires Everyone treated us in a caring and professional manner- very satisfying experience. Especially when the service advisor called us on his way out of t Everyone treated us in a caring and professional manner- very satisfying experience. Especially when the service advisor called us on his way out of town to make sure we had a contact person while he was away! More

Great Service! The service was great, from the evaluation to the work performed to address the problem. The entire staff I communicated with was very professional, c The service was great, from the evaluation to the work performed to address the problem. The entire staff I communicated with was very professional, courteous and knowledgeable and showed a genuine care about my problem. The only concern I had was the price, which I thought was high, being that it’s FL and not NY, where the COL is substantially higher. More

Loaner car perfect touch Great service. I really felt special. And it was a great extra touch to put me in a loaner while I waited for oil change and inspection to be done Great service. I really felt special. And it was a great extra touch to put me in a loaner while I waited for oil change and inspection to be done More

Poor Experience My X3 Run- Flat Tire picked up a nail and the tire went flat. It seems that BMW OEM tires cannot be repaired. You must purchase a new tire when you g My X3 Run- Flat Tire picked up a nail and the tire went flat. It seems that BMW OEM tires cannot be repaired. You must purchase a new tire when you get a flat. So, I made an appointment for 10:30 AM to purchase and Mount a new tire. When I made the appointment I was told that it would take about 1 1/2 - 2 hours to complete the job. I informed the service representative that I must be out of the dealership service center by 12:30 PM. I was told that would be OK. I arrived at 10:15 AM that morning signed in and expected to leave by 12:30 PM. The rep. confirmed the order and I reiterated the need to leave by 12:30 PM since I had another appointment shortly afterwards. I was told no problem. Well 12:30 PM past and I was still there. The tire was not installed yet. I asked if I could prepay to expedite the check out so that I could leave as soon as my car was ready. I was told the mechanic was working on it. I told the rep. I need to leave soon. At 12:45 PM, I spoke to the rep. again and my car was still not ready. The rep. offered me a car, but it was a Hertz rental, since they had no loaners available. I took it, After a lot of paper work from Hertz, they mentioned that I should be sure to replace the gas that I used, or I would be charged for it. Since the car was being paid for by BMW dealership, I didn't object. But I thought that was kind of cheap of them. I used the car for a total of 1/2 hour and returned it after putting in a small amount of gas. It was now 1:30 PM, I spoke to the rep. and I was told my car was still not ready. So I continued to wait. At 2:00 PM, I finally got my car. It was a total of 3 and 1/2 hours to put on 1 tire. THIS IS WITH AN APPOINTMENT. I have had my vehicle service here once before, I also had to waited a long time. I think the service manager needs to get on top of this. I very disappointed about the wait time. More

Apple type experience! The Sarasota BMW service dept is great! Attentive, fast and thorough and fair. Derrick Thomas & Maria Liazardia are 110%’rs in my book! Took the oppor The Sarasota BMW service dept is great! Attentive, fast and thorough and fair. Derrick Thomas & Maria Liazardia are 110%’rs in my book! Took the opportunity to talk with Jack, very knowledgeable gentleman, who arranged a test drive in a ‘19 X5. This place is like visiting an Apple Center! More

Very helpful and courteous You arrive and they greet you before you get out of your car. They go over everything they are going to perform during your visit including the approx You arrive and they greet you before you get out of your car. They go over everything they are going to perform during your visit including the approximate time. They walk you over to a reception area that has everything you need to enjoy the time waiting. They occasionally stop and ask how you are doing and if there is anything they can do to help. They come and advise your car is ready and walk you to it. It is clean and the job is done very close to on time. More