BMW of Sarasota - Service Center

Always top-notch First class service across the board. Ive purchased three vehicles from BMW of Sarasota and plan on purchasing many more. Whether sales or service I First class service across the board. Ive purchased three vehicles from BMW of Sarasota and plan on purchasing many more. Whether sales or service Ive never experienced less than he best. Jasmine and Tatiana are fabulous ambassadors of BMW. Keep up the great work! More

Almost great service I have been taking my BMW to your dealership ever since I bought my car. The personnel at your dealership have always been professional and make you I have been taking my BMW to your dealership ever since I bought my car. The personnel at your dealership have always been professional and make you feel right at home. However, I do have a complaint, not with your service department but with your telephone system. When I am dealing with a business like BMW or any other luxury car dealership I expect to talk with a “real” person when I call; this is not the case with your dealership. This last time when I called for service for my car I waited several minutes for someone to answer the phone, only to get pass on to a general tape message to leave my name and number; this has happened to me three times during my last service. I also know other coustomers have had the same experience. Sometimes I do get a person but more than not I get a tape voice mailbox. Talking to a machine is not good customer service; BMW is a luxury car and their customers should receive luxury service. More

Excellent Maria is alway friendly, knowledgeable.and efficient. Arrived without an appointment due nail in tire, but still got fast quality service. Your Gree Maria is alway friendly, knowledgeable.and efficient. Arrived without an appointment due nail in tire, but still got fast quality service. Your Greeter, Johnny, is also a real plus with his friendly, upbeat attitude. More

Awesome Sales and Serviice BMW of Sarasota has truly exceeded my expectations across the board! From the moment we walked in to make a purchase to the rapid response of the serv BMW of Sarasota has truly exceeded my expectations across the board! From the moment we walked in to make a purchase to the rapid response of the service department....every moment at this dealership is unrivaled by any. We have had luxury cars all of our life; Rovers, Jags, etc., none of those dealerships compare to BMW of SRQ! More

None Better than Carlos Munoz In six yrs, I have had 4 service advisors at this dealership. There is absolutely no question that that the first three were all bench warmers compar In six yrs, I have had 4 service advisors at this dealership. There is absolutely no question that that the first three were all bench warmers compared to Munoz. He is the perfect person for this job: intelligent, personable, reliable, trustworthy, professional, etc. In short, I think if BMW could clone him, no other car company service centers could ever come close. Carlos does and says what he tells you he is going to do and that includes communication. Kudos to Kyle Taber are also due. He deftly defused a hot situation with a different service advisor and he gave me the great fortune of assigning my car to Carlos. I would also like to mention Duane (from NJ) whose last name I can't recall, but he made a very positive impression with his positive attitude and concern for the customer. Another individual deserving of high praise is Susan (last name unknown) who acted as ombudsman. Very professional and a delight to work with. More

Couldn’t ask for better service When I come in to get the service on my car I always have Derek. I trust him to take care of my car and not bill me for anything extra. He’s very prof When I come in to get the service on my car I always have Derek. I trust him to take care of my car and not bill me for anything extra. He’s very professional and I have complete faith in him. More

Worst service experience with any car dealership I already sent my review/survey and heard nothing. Last service call was a disaster starting from being totally ignored to having to do all the follo I already sent my review/survey and heard nothing. Last service call was a disaster starting from being totally ignored to having to do all the follow up. Service person was on the phone the entire time and the list goes on and on. More

Attention to the customer In processing my financing with me, Jesus Castillo made sure he addressed my concerns and provide me with the financing terms that satisfied me. He li In processing my financing with me, Jesus Castillo made sure he addressed my concerns and provide me with the financing terms that satisfied me. He listened, and he improvised. That is what I call good customer service! More

warrenty repair Carlos Munoz was excellent in every way. He was knowledgeable, trust worthy and keep me informed as the the progress and options for my service needs Carlos Munoz was excellent in every way. He was knowledgeable, trust worthy and keep me informed as the the progress and options for my service needs. Very easy to speak to and customer friendly. JLJ More

Not Up To Luxury Dealership Standards For a luxury car dealership, I found the operation to be underwhelming. Initially, driving the car in for my appointment, no one offered to check the For a luxury car dealership, I found the operation to be underwhelming. Initially, driving the car in for my appointment, no one offered to check the car in. After waiting for 20 minutes I had to find someone to check in the car. After that, I waited 45 minutes for a service advisor to process the paperwork so that the service could take place. I had expressed a concern at check in time. A service manager was brought in, who explained that the matter had to be referred to a BMW technical individual and that it would take a few days to receive a response. Well, it's two weeks later and no follow up. Very disappointing. Based upon my experience, I could not recommend this service operation for anything beyond warranty service. More