BMW of Sarasota - Service Center

Unscheduled evaluation of inoperative emergency doorlock. Without an appointment, I was given immediate attention to evaluate the emergency nonoperative door lock on the driver's side door. Immediate attenti Without an appointment, I was given immediate attention to evaluate the emergency nonoperative door lock on the driver's side door. Immediate attention was given to the issue and the cause was discovered. Unfortunately, a new lock mechanism was required to fix the problem. This was ordered from BMW specific for the VIN# of my car. I was informed that the part will take approximately 1 week to be produced, coded and be delivered to the dealer by BMW. I was assured that, upon receipt of the part, I will be notified to return for the replacement to be installed. I only intended to make an appointment and did not expect this issue to be evaluated, let alone, have the evaluation done while I waited. I never expected such courtesy and concerns for my problem. I look forward to returning for installation of the new lock mechanism to resolve this issue. I am a 1st time customer having just brought my BMW to Sarasota from NJ permanently. This care will certainly motivate me to a future dedicated customer. More

No complaints. I was completely satisfied with the service Ms, Lizardi provided. I have no complaints. She was very professional, presented a good appearance and kep I was completely satisfied with the service Ms, Lizardi provided. I have no complaints. She was very professional, presented a good appearance and kept me informed. More

Jessica Caycedo was extremely helpful. I showed up without an appointment because my “service engine soon” light came on. I was very anxious because I was moving to N was extremely helpful. I showed up without an appointment because my “service engine soon” light came on. I was very anxious because I was moving to New York and had to drive there the next day. Jessica resolved the problem (a leaky fuel pump) and had me on my way that afternoon. Thanks Jessica. More

air conditioning problem rectified! Everyone involved in handling my BMW has been superb especially Carlos Munoz! :) I am thoroughly pleased with the service I have received from C Everyone involved in handling my BMW has been superb especially Carlos Munoz! :) I am thoroughly pleased with the service I have received from Carolos Munoz! I have purchased or leased at least 6 or more of your cars! I have enjoyed every one! More

Easy service easy,easy, fast service, got a ride by Uber to work, hitched a ride back with someone from the office, I called 2 hours before work was done to see if easy,easy, fast service, got a ride by Uber to work, hitched a ride back with someone from the office, I called 2 hours before work was done to see if my car was ready and it was. More

Efficient and Professional Service Did not have an appointment but had an issue with the air conditioning while on a long trip. Brought the car in and Derek took care of my car needs wi Did not have an appointment but had an issue with the air conditioning while on a long trip. Brought the car in and Derek took care of my car needs within a reasonable time and was very professional! Thank you for your quick attention to our needs. More

After sales service When we purchased the used BMW 328i hard top convertible the buying experience was similar to purchasing a new one. We were treated very well. The sal When we purchased the used BMW 328i hard top convertible the buying experience was similar to purchasing a new one. We were treated very well. The sales team agreed to do a few paint touch ups and we were scheduled a few weeks after the initial purchase to have the work done. More

Engine issues and recalls Carlos Munoz was very prompt, respectful and professional. we have a warranty with a company that would not cover gaskets or actually anything. we wer Carlos Munoz was very prompt, respectful and professional. we have a warranty with a company that would not cover gaskets or actually anything. we were not aware of the coverage's we paid a few thousand for the warranty and it is useless Carlos tried his best. He was very professional and and efficient. He gave me a car to drive home until the repairs were complete (2 days). This dealership is very accommodating. I have always had prompt service with Carlos I would not be happy working with anyone else. Sincerely, Robert and Pat Rothman More

Good service I went in for new brakes, was kept apprised of progress by Carlos, good communication. Waiting rooms are fully stocked with snacks and drinks , waiti I went in for new brakes, was kept apprised of progress by Carlos, good communication. Waiting rooms are fully stocked with snacks and drinks , waiting time is kept to a minimum. More

Awesome Competent service staff loaner car clean timely service communication timely comfortable waiting area all questions answered not rushed very helpful Competent service staff loaner car clean timely service communication timely comfortable waiting area all questions answered not rushed very helpful service associate and all other staff More