BMW of Sarasota - Service Center

2nd Service Visit Regular maintenance and service is free otherwise would go elsewhere. Not much communication between customers and employees. Customer service missed Regular maintenance and service is free otherwise would go elsewhere. Not much communication between customers and employees. Customer service missed the mark on both visits. More

Poor customer service We have dealt with automotive dealers service over the years, Mercedes Lexus and Bmw, this arrive in Sarasota at the Bmw dealership is the worst! You We have dealt with automotive dealers service over the years, Mercedes Lexus and Bmw, this arrive in Sarasota at the Bmw dealership is the worst! You meet 3 different people before you get to the service manager, then you wait for your personal service person. Lexus and Mercedes in other parts of the country that show exactly who drives into the service center and they greet you by name! That tech service can not be that expensive and the customer feels special!!! I had to leave my bmw for service and they called an Uber to drive me home- 1 1/2 hrs away? Then they wanted me to return the next day, Florida has old people and it’s difficult for them to get around!!! I think next time I’ll go to ft Meyers! More

Unscheduled visit Maria and Greg really saved me an my family not only with a last minute fix for an electrical issue before leaving town, but provided excellent custom Maria and Greg really saved me an my family not only with a last minute fix for an electrical issue before leaving town, but provided excellent customer service by competing future maintenance issues in which I would have had to come back. More

Service review Carlos is always knowledgeable, thoughtful and efficient. He is absolutely the best service advisor I have worked with at any dealership. I feel we ca Carlos is always knowledgeable, thoughtful and efficient. He is absolutely the best service advisor I have worked with at any dealership. I feel we can trust that his recommendations without having to worry we are being told something is wrong to gain a commission. More

Service A+/5 star Loaner Process B/3 Star Seth Rodgers (should be listed below) did an A+ job which included reserving a loaner. The loaner desk took almost 45 minutes at 9AM with no one el Seth Rodgers (should be listed below) did an A+ job which included reserving a loaner. The loaner desk took almost 45 minutes at 9AM with no one else waiting to provide a “reserved” car. The young man behind the desk said he needed to “find” the car and see if ready. Shouldn’t this be info obtained when service opens at 7AM More

Great customer service, attention to detail Carlos is Perfessional and courteous, great customer service in and out in a timely fashion. Kept me in the know Service is always great thank you Carlos is Perfessional and courteous, great customer service in and out in a timely fashion. Kept me in the know Service is always great thank you Chrystal More

Great experience Great. Warranty service only. Terms of service to long to read. I do not agree or disagree with them.. This is all I have to say. Great. Warranty service only. Terms of service to long to read. I do not agree or disagree with them.. This is all I have to say. More

Excellent and timely service. Great dealership with knowledgeable service advisors. Friendly atmosphere. Every employee had a smile on their face. Would always be my first choice t Great dealership with knowledgeable service advisors. Friendly atmosphere. Every employee had a smile on their face. Would always be my first choice to service my car. Keep up the good work. More

warranty coverage Very disappointed with seat wear not covered 2016 x5 has 23000 miles .Edge of seat wore off color and texture. we are retired and do not wear rough fa Very disappointed with seat wear not covered 2016 x5 has 23000 miles .Edge of seat wore off color and texture. we are retired and do not wear rough fabric very poor quality seating material.Service writer was good but didnt expect to pay for this.Will look to other brand next time.This i would expect from a ford or chevy. More

Doesn't get any better Received service coupons via email. Wow! Great deals. I couldn't even take my BMW to the local mechanic and get these prices. Why take the chance wi Received service coupons via email. Wow! Great deals. I couldn't even take my BMW to the local mechanic and get these prices. Why take the chance with some one who does not have the latest technical updates and education on these sophisticated machines. Always greated cheerfully with a short wait for the service writer. Mean time enjoying a cup of coffe, cookie and watching the latest news while perusing the newspaper. Maria was a real pleasure. More