BMW of Sarasota - Service Center

Excellent service! Fernando and his team are always 5 stars in my book. I love my BMW and it looked Brand new after they washed it. It just needed an oil change and th Fernando and his team are always 5 stars in my book. I love my BMW and it looked Brand new after they washed it. It just needed an oil change and they alerted me when I was ready to come in. I love 1st class and this service center is truly 1st class!! More

Service Always a great service experience every time I come To the dealership. Staff are friendly and waiting area is clean and comfortable. Jessica is always Always a great service experience every time I come To the dealership. Staff are friendly and waiting area is clean and comfortable. Jessica is always great! More

Great job! Fernando was very good, 100% professional! He answered all my questions and explained all the work. Was very friendly and clearly knows a lot about Fernando was very good, 100% professional! He answered all my questions and explained all the work. Was very friendly and clearly knows a lot about cars. More

Oil change + spark plugs + tire rotation Went in for an oil change when my service advisor recommended changing out my spark plugs along with doing a tire rotation. She was able to get me in Went in for an oil change when my service advisor recommended changing out my spark plugs along with doing a tire rotation. She was able to get me in and out. More

Repair Maria is great! Chong was also very helpful in trying to identify a problem. Very friendly service people. don't enjoy the problem but the people are Maria is great! Chong was also very helpful in trying to identify a problem. Very friendly service people. don't enjoy the problem but the people are great! More

Recall Repair Service My Review: Derek Thomas was punctual, professional, thorough and friendly A great experience - most unlike my past contact with the sales side of the My Review: Derek Thomas was punctual, professional, thorough and friendly A great experience - most unlike my past contact with the sales side of the organization. More

Pleasantly Surprised Received notice for recall, never been to service center but the whole process was so easy from entering the area, checking vehicle in to picking up v Received notice for recall, never been to service center but the whole process was so easy from entering the area, checking vehicle in to picking up vehicle. Was delighted by the level of service I received. More

First experience at BMW of Sarasota Firstly I was told that “my” service advisor would be with me in 5 minutes It was 35 minutes (so my 8:30 an scheduled appointment was now 9:30 I ha Firstly I was told that “my” service advisor would be with me in 5 minutes It was 35 minutes (so my 8:30 an scheduled appointment was now 9:30 I had requested a loaner car when I made my appointment I was told that my service would not allow that When I spoke to the advisor I was told the car would be about 1 1/2 hours and was told I could get a rental car I drove back in 1 1/2 hour and was told the car was not looked at I went home and waited No updates from BMW of Sarasota by 3 pm I called to check the status I approved the work and agreed with the advisor to pick up the next morning Never heard back the next morning I called about 11:30 and was told my advisor called out sick I have owned 3 BMWs since 1996 (all in NJ) and I suppose I was spoiled by the competence of my previous dealerships extra attention to detail More

Exceeded my expactations Appointment was scheduled, when convenient for me. Greeted immediately and Seth, my service advisor explained everything in detail. Loaner car was ava Appointment was scheduled, when convenient for me. Greeted immediately and Seth, my service advisor explained everything in detail. Loaner car was available and it was nice that Seth started the paperwork. I was handed keys after a very short wait. Car was ready when promised and again Seth explained services performed and the invoice, took payment on the spot and I was on my way in a perfectly serviced & cleaned car. Thank you! Silke Weiss More

Great Service Took my vehicle in for recall. Fernando did an excellent job of getting me a rental car, since it was going to take most of the day. Came back to pi Took my vehicle in for recall. Fernando did an excellent job of getting me a rental car, since it was going to take most of the day. Came back to pick up my car the next morning and he had it there within minutes, and I was on my way. More