BMW of Sarasota - Service Center

Professional, Timely, Customer Waiting area was comfortable. There was only one disappointing moment. My reason for the visit was for scheduled service and for two new front tires which were not there after bei There was only one disappointing moment. My reason for the visit was for scheduled service and for two new front tires which were not there after being promised they would be. Now I have to return next Sunday. More

GREAT SERVICE I HAVE BEEN DEALING WITH MARIA IN SERVICE FOR A COUPLE OF YEARS. SHE CARES ABOUT HER CUSTOMERS AND WILL ALWAYS FOLLOW UP TO MAKE SURE THAT EVERYTHING I HAVE BEEN DEALING WITH MARIA IN SERVICE FOR A COUPLE OF YEARS. SHE CARES ABOUT HER CUSTOMERS AND WILL ALWAYS FOLLOW UP TO MAKE SURE THAT EVERYTHING IS WORKING PROPERLY. DEFINITELY SUGGEST WORKING WITH HER. More

every week i take my cooper in they never get it right i have had a bad experience. every week i take my cooper in. then the next week something else goes wrong. they do not check it correctly the first ti i have had a bad experience. every week i take my cooper in. then the next week something else goes wrong. they do not check it correctly the first time. i want them to check it all over and fix everything not keep coming back. i am beginning to think they do not know how to fix mini coopers. More

Always a great experience Fernando is always very polite, reachable and is on top of everything to make sure the car issues are address appropriately. The dealership is such a Fernando is always very polite, reachable and is on top of everything to make sure the car issues are address appropriately. The dealership is such a nice place, I enjoy all the nice details they have to make the customers feel very comfortable. Thanks Fernando and bmw sarasota More

Services and warranty work I came in for my routine oil change and some warranty work. My passenger door speaker rattles, my window button for the passenger side window sticks, I came in for my routine oil change and some warranty work. My passenger door speaker rattles, my window button for the passenger side window sticks, the windows screech when being rolled up or down, my usb port in the center console doesn't charge any devices and doesn't connect to media. Fernando was super nice and I felt like I was being taken care of. I was given a rental and was told it would be a few days. Well 1-2 hours later I get a call saying my car is ready and all the warranty work I came in for wasn't done because they said they plugged it into a computer and it says everything is fine with the car. When questioning them whether they actually tried to play something to hear the rattle in the speaker or to see that the usb port works I was told no because the computer said there's nothing wrong with it. As for the window button sticking they said they ordered a new one and it's because I spilled fluids in there, well I purchased the car like that so I didn't appreciate the accusation. Was told they lubed up my windows to stop the screeching yet my windows still screech. I got my oil change done as well but the computer was never reset so it still tells me I'm due for an oil change. I told them to cancel the window button because I will NEVER return to this dealership again. I left beyond frustrated and angry. This experience alone makes me regret buying the car from them and doing any business with them. Hands down awful experience. I do not blame Fernando for any of this though, he tried to take care of me but it seems like whatever else goes on after that was just poor service and lack of care More

Thankful for my service advisor The overall system of making an appointment, coordinating with parts, and arriving and checking in is very complicated and confusing. The service adv The overall system of making an appointment, coordinating with parts, and arriving and checking in is very complicated and confusing. The service adviser gives me confidence, however, by smoothing out the process. Also, I emerged with lots of dirty finger prints - inside, outside, even on my wife's hat which we left in the trunk. More

Great Service Jessica was outstanding, took great care, covered all the issues well and made sure the car was delivered with the new tire and covered under the insu Jessica was outstanding, took great care, covered all the issues well and made sure the car was delivered with the new tire and covered under the insurance warranty. Happy to have her as my Service Agent. She is great!!! More

Needed brake fluid and battery for key fob. A Fernando is most helpful. I am always grateful to be assigned to him as my service advisor. He always goes the extra mile in providing exceptional cus Fernando is most helpful. I am always grateful to be assigned to him as my service advisor. He always goes the extra mile in providing exceptional customer service. More

Good Service Fernando is always helpful and tries his best to help us to the best of his ability and is very efficient and courteous to us. Fernando is always helpful and tries his best to help us to the best of his ability and is very efficient and courteous to us. More

Car visit Very good and profesional team. I am very happy . Fixed all recals! I will come back for service next year... only check tires pres all the time pleas Very good and profesional team. I am very happy . Fixed all recals! I will come back for service next year... only check tires pres all the time please?? More