BMW of Sarasota - Service Center

Waited three hours and only got an oil change. I had an appointment to get my oil changed and to have my hatchback fixed. After three hours I was told the car was done but the hatch back was not fi I had an appointment to get my oil changed and to have my hatchback fixed. After three hours I was told the car was done but the hatch back was not fixed as they needed to order a part. When I asked what took three hours to determine what was wrong with my hatchback nobody could give me an answer. Now I have to do it all over again. This dealership is an hour away from my home so it blew most of the day. When I asked how long it would take to replace the part when I came back I once again could not get an answer. Don't you have a book that tells you labor time on all repairs? More

Recall: Blower Motor Wiring, plus multi-point insp. Very disappointed in this dealership! I liked the service manager. Satisfied with recall work and all encountered personnel. However, the mechanics t Very disappointed in this dealership! I liked the service manager. Satisfied with recall work and all encountered personnel. However, the mechanics that worked on my recall said I need $2700 worth of work replacing Oil Filter Housing/O-ring and Oil pan Gasket. I decided to get a second opinion and discovered from another place that no leak was found. So, I really hope the mechanics at this dealership was not trying to fabricate unnecessary work on my vehicle. More

Service It was a great experience. The staff were considerate. The service quality was excellent. Everybody was courteous and the explanations were detailed. It was a great experience. The staff were considerate. The service quality was excellent. Everybody was courteous and the explanations were detailed. Overall everything was great More

Very good Service (Seth Rogers) and sales people ( sue Gatlin) are the best. A pleasure to visit. Always a good experience. Would definitely recommend to my fri Service (Seth Rogers) and sales people ( sue Gatlin) are the best. A pleasure to visit. Always a good experience. Would definitely recommend to my friends and neighbors. More

Service with a smile I had my X3 in for its routine service earlier this week and was delighted with the friendliness of all the people I interacted with. I dropped the c I had my X3 in for its routine service earlier this week and was delighted with the friendliness of all the people I interacted with. I dropped the car off around 4 pm on Monday and requested it be available for pick up before 2 pm the following day. I was informed of the estimated cost via my mobile phone at 8:30 am on Tuesday. I was called to tell me it was ready for pick up around 11. When I arrived at the dealer I had time for a cup of coffee and a cookie before leaving in my vehicle, which had just been washed and vacuumed. More

Ambiguous So I came to BMW in the summer to have my blower motor wires replaced for the recall. I was told to wait for the letter which I did. Seth gave me an So I came to BMW in the summer to have my blower motor wires replaced for the recall. I was told to wait for the letter which I did. Seth gave me an appt. right away. The brakes were checked, tire inflation & recall done. No charge. THEN Seth tells me oil gaskets are leaking .to the tune of $2700. I deferred. I left cloth under car overnight. NO leaks. I checked oil sensor gauge. NO change. I had my car checked at Encore 2 weeks before BMW & NO problem. Either Seth was lying, mistaken, misinformed or the mechanic is incompetent or all of these. Either way I am reluctant to return to BMW for service. I will continue to be serviced by Encore on 41. I have owned BMW SINCE 2001 and this has never occurred. More

bmw recall Took my bmw in for a recall....had an appointment and also was promised a loaner car from bmw as this was a recall. Verified the availability of a lo Took my bmw in for a recall....had an appointment and also was promised a loaner car from bmw as this was a recall. Verified the availability of a loaner car when I made the appointment. After waiting 2 hours the loaner car finally became available...however my vehicle was almost finished with the repair. I consider a 2 hour wait for a loaner unacceptable. Bmw should not make promises it has not intention of keeping. More

Very good Maria is my advisor. She has been my advisor for almaot two years. She is very nice to work with and always proactice and has accurate information. Sh Maria is my advisor. She has been my advisor for almaot two years. She is very nice to work with and always proactice and has accurate information. She is a very good service advisor. More

Oil change and other Liked service. Did not like Uber ride to mall. I am used to a loaner car. Our family does not use Uber and I was not comfortable with it Liked service. Did not like Uber ride to mall. I am used to a loaner car. Our family does not use Uber and I was not comfortable with it More

annual service Annual trip for oil change and maintaince check up. All went well . on time and on schedule .Even washed the car before leaving . Well recieved and ni Annual trip for oil change and maintaince check up. All went well . on time and on schedule .Even washed the car before leaving . Well recieved and nice people More