BMW of Sarasota - Service Center

Great job Carlos as always very professional. The car was ready earlier than promised.You always have a loaner available to use. Nice new showroom and lounge. Carlos as always very professional. The car was ready earlier than promised.You always have a loaner available to use. Nice new showroom and lounge. More

Service Review Your service department had concerned me based on reviews prior to mid -2017. When I purchased my car in 2017 I was told that previous service problem Your service department had concerned me based on reviews prior to mid -2017. When I purchased my car in 2017 I was told that previous service problems had been addressed and that your goal was to offer excellent service. Although my first visit was only for oil and lube and first year anniversary maintenance, I can say that I was quite pleased with the scheduling, the completion timing , and the individual attention that I received.. Keep up the good work. You seem to have solved your past problems. More

Good communication service advisor was well informed Great loaner car, great service advisor. All problems with car taken care of. All actions were explained in detail to me. Very apologetic when car was Great loaner car, great service advisor. All problems with car taken care of. All actions were explained in detail to me. Very apologetic when car was delayed More

Service done right When I called to schedule my repair I spoke with Eric in the parts department who was very helpful in making certain everything was in stock and ready When I called to schedule my repair I spoke with Eric in the parts department who was very helpful in making certain everything was in stock and ready. Lewis was my advisor on the day of my service, I was glad I was assigned to him as he had helped me on a previous appointment. All in all I was very pleased to have used bmw of Sarasota for my auto repair not only because the service was five star but I found their prices to be upfront and lower than other quotes. Car runs great. More

Service I made appointment for service for my 320I for October 24; 2018 at the dealership. I was given prompt attention when I arrived. My service advisor, De I made appointment for service for my 320I for October 24; 2018 at the dealership. I was given prompt attention when I arrived. My service advisor, Derek Thomas was excellent. He noted the service that was needed for my vehicle. I volunteer on Wednesday, so Derek promptly called an Uber for me to take me to the hospital for my volunteer day. Derek did text me and gave me his cell number and advised me when my vehicle was done. Derek also called Uber for my pick up and brought me to the dealership Great service and Derek was fantastic. Thanks for your great service and look forward to future service updates Janette Fontana-Duren More

Maria was terrific Can’t speak for the dealership but the very compitant service manager Maria was very professional and helpful. Also the mechanic that worked on my c Can’t speak for the dealership but the very compitant service manager Maria was very professional and helpful. Also the mechanic that worked on my car actually took the time to find the problem rather than just charging for a text book fix. I believe that Maria May have made the suggestion. Really took some thinking (and caring) outside the box. More

Disappointed I am new to the Sarasota area and this is the first visit to this BMW service department and I have to say that I’m quite disappointed in the service I am new to the Sarasota area and this is the first visit to this BMW service department and I have to say that I’m quite disappointed in the service that I received. Although most of the staff was very friendly, my service representative did not provide me with the full pricing estimate prior to starting service. I was under the impression that my vehicle was still under warranty and when told that it had lapsed a few months prior, the price quoted did not include all services that were delivered. Although not happy about it I grinned and paid. In addition, approximately one hour prior to completion of the job my service rep said that the car wash was down but that I could bring the vehicle back another day. Again, I was disappointed but understanding that things happen. At the end of the visit when being walked to my vehicle I mentioned how I hated that I couldn’t get the vehicle cleaned today and the rep nonchalantly said that “he’d owe me one”. It was only when entering my vehicle that I looked up and saw other cars going through the car wash. Not only that but the vehicles parked in front of and behind mine were cleaned as well. As I drove over to the car wash for a better view, the service rep ran up to my car and said that the machine must be up now and that he could take it through. I try to be understanding and not be petty about things but I felt that not only was I misled about pricing but to add insult to injury the rep did not care enough to look up and see that themachine was operable again. I guess that my smalll $1000 service payment wasn’t significant enough to receive excellent customer service. Lesson learned. More

Service Greg the Service manager goes above and beyond the service render at other dealerships. I am retired Marine and he makes you appreciate your service.. Greg the Service manager goes above and beyond the service render at other dealerships. I am retired Marine and he makes you appreciate your service.. More

Recall service Everyone was so nice and accommodating with my personal schedule and recall concerns! I do not see Lewis Mention listed for rating, but he was absolut Everyone was so nice and accommodating with my personal schedule and recall concerns! I do not see Lewis Mention listed for rating, but he was absolutely fantastic with going over my recall parts to other service issues. I very much appreciated that I was not pressured to commit to scheduling my additional service issues in the moment. I felt that I received a wealth of additional information regarding the maintenance and overall health status of my car that I wasn’t fully aware of. It was refreshing to be treated as a human and not just a number. All the kindness I received was genuine and not forced. More

Derrick was excellent I brought my 2018 BMW X6 in for its first oil change and service. The day before my appointment I noticed a nail/screw in my front tire. Derek was qui I brought my 2018 BMW X6 in for its first oil change and service. The day before my appointment I noticed a nail/screw in my front tire. Derek was quick to help with this last minute issue and made my appointment time prompt, professional and polite. First Class treatment and a First Class Service Advisor in Derek! Thank you for an excellent experience. More