BMW of Sarasota - Service Center

Always great experience with service fo two BMWs I own In the last 3 years I have been working with Carlos Munoz, I always have had the best experience. In my opinion he is a top achiever, very customer or In the last 3 years I have been working with Carlos Munoz, I always have had the best experience. In my opinion he is a top achiever, very customer oriented and get things done on time. I strongly believe, that Carlos should be considered for promotion, since retaining dedicated and effective employee should be a top priority for this dealership management. More

Helpful analysis. Timely meeting with Carlos and repair. Very efficient and thorough analysis by Vcarlos. Stayed on issue until resolved. Timely throughout process. Courtesy car appreciated. Service staff Very efficient and thorough analysis by Vcarlos. Stayed on issue until resolved. Timely throughout process. Courtesy car appreciated. Service staff for intake and outtake very friendly and efficent. I More

Excellent service guy Super detailed Fast Nice waiting room. Carlos was the best I ever saw at any dealer. He needs a serious raise! Promote him to sales please! Unfo Super detailed Fast Nice waiting room. Carlos was the best I ever saw at any dealer. He needs a serious raise! Promote him to sales please! Unfortunately the showroom people were not so nice. I inquired about cpo, as a bmwcca member, I read there are good used cars offered. When I asked for a list, the young nice guy asked an older dark haired man and he said, look online. I took this as a get lost, never will I buy a car there! Rude, brusk. If he only knew I was serious about an upgrade. This to me was the real personality of the sales team. Do not contact me!! More

Prompt and courteous Everyone was courteous. Wait time was over an hour. I suggest small jobs like fixing a tire air leak should be handled by ancillary staff so that the Everyone was courteous. Wait time was over an hour. I suggest small jobs like fixing a tire air leak should be handled by ancillary staff so that the heavy weight can focus on the difficult and complicated ones. But I waited. That was ok since I had no other appointment to go to. You More

Mr Munoz was wonderful Just a pleasure to have my vehicle serviced mr Munoz was just great, helpful went out of his way for us, I would definitely recommend him to anyone,th Just a pleasure to have my vehicle serviced mr Munoz was just great, helpful went out of his way for us, I would definitely recommend him to anyone,thanks so much More

Regular vehicle service Vehicle finished before time estimated, but service mileage reminder was not reset. Boo. Also, all radio pre-set stations were erased. No car wash Vehicle finished before time estimated, but service mileage reminder was not reset. Boo. Also, all radio pre-set stations were erased. No car wash available. More

2 recall issues This is my first visit to BMW of Sarasota and I was very impressed. They were going to give me a loaner/rental on a zero cost to me fix. They had my This is my first visit to BMW of Sarasota and I was very impressed. They were going to give me a loaner/rental on a zero cost to me fix. They had my car finished sooner than originally thought which was very helpful to me. More

328i maintenance My 2010 328i needed new rear tires. Carlos was able to accommodate my schedule, and arranged for Derick to help me. Since we had to order the tires My 2010 328i needed new rear tires. Carlos was able to accommodate my schedule, and arranged for Derick to help me. Since we had to order the tires, I was able to get them replaced on a Saturday, and Lewis was able to keep me informed so I could go to breakfast with my family while they did the change. Incredibly, I could tell the difference right away. It is so nice to have a nice waiting area, friendly staff, and great service; it makes my maintenance visits worth the time. More

Good Service Carlos made the whole experience easy and pleasant. Appreciated his friendliness, extensive knowledge, and upfront information. Would definitely use B Carlos made the whole experience easy and pleasant. Appreciated his friendliness, extensive knowledge, and upfront information. Would definitely use BMW service in the future again. More

Easy, pleasant and faster than week days I liked coming in on Sunday. It was quiet. I missed the cookies - laugh. But it was very easy and pleasant. I think I've said everything. I don't I liked coming in on Sunday. It was quiet. I missed the cookies - laugh. But it was very easy and pleasant. I think I've said everything. I don't have more to say. More