BMW of Sarasota - Service Center

Fernando is fabulous. As always, clear, responsive and helpful. Fernando makes me keep coming back to this Dealership. My experience before working with him was not good, As always, clear, responsive and helpful. Fernando makes me keep coming back to this Dealership. My experience before working with him was not good, so his arrival several years ago changed my perspective completely. More

Engine warning light We arrived mid-afternoon without an appointment and an "engine" warning light that can mean many different kinds of problems. Derek Thomas had it che We arrived mid-afternoon without an appointment and an "engine" warning light that can mean many different kinds of problems. Derek Thomas had it checked out--the problem had self-corrected and we were on our way in less than an hour! Hurray for BMW and hurray for Derek. More

Excellent customer service Valintina went out of her way to make my experience top drawer! From the beginning she presonalized my time at the dealership. I felt like I was her Valintina went out of her way to make my experience top drawer! From the beginning she presonalized my time at the dealership. I felt like I was her only customer. More

Great service Great prices and great service very happy with the Quality of work that was performed . Will definitely be back. I would recommend to anyone who wo Great prices and great service very happy with the Quality of work that was performed . Will definitely be back. I would recommend to anyone who would like quality work done for a reasonable price. More

In for a recall and a minor service I was very impressed that BMW of Sarasota proactively called me to schedule my PCV Valve recall service. They also gave me a rental car. My Servic I was very impressed that BMW of Sarasota proactively called me to schedule my PCV Valve recall service. They also gave me a rental car. My Service Overdue light was on and they we're able to fix that issue too - brake flush and fluids. I was very pleased with Derek, as always. More

Check engine light . . . My check engine light went on. I was able to make an appointment for the next morning. I was told it would take an hour and a half to two hours to g My check engine light went on. I was able to make an appointment for the next morning. I was told it would take an hour and a half to two hours to get diagnostic results. Not sure why it takes this long but got the results in an hour and a half. A temperature sensor was not functioning and was replaced in another hour and a half. The service staff were very friendly and kept me updated. No surprises, they did exactly what they promised. Would give 5 stars but just can't understand why it takes an hour and a half to get diagnostic results. More

Got the job They did a very good job and kept me updated me often to let me know what was going on. They was really nice. They really keep there word when telling They did a very good job and kept me updated me often to let me know what was going on. They was really nice. They really keep there word when telling how long it will be. More

Carlos in service is excellent. I feel he truly is looking after my interest. He is very kind and caring and strives to give the best service. He listens to my concerns is excellent. I feel he truly is looking after my interest. He is very kind and caring and strives to give the best service. He listens to my concerns and gives me good advice. I am glad Carlos was able to work with me. He is a great asset to the company. More

Annual service & trouble lights Called and got in promptly. Seth was great to work with. Service completed and problem issues taken care of. Work completed as expected and on time Called and got in promptly. Seth was great to work with. Service completed and problem issues taken care of. Work completed as expected and on time. More

Service great but lease agent subpar Service department very helpful. I had a horrible experience with lease agent. I have been a bmw customer for 15 plus years and because I bought a d Service department very helpful. I had a horrible experience with lease agent. I have been a bmw customer for 15 plus years and because I bought a different brand vehicle the lease agent was not very accomadating when I tried to terminate lease. Hopefully my next encounter improves when I return to complete termination. I probably will buy BMW vehicles in the future but not at Sarasota if the termination process does not improve. There is a lot of competition in luxury car market and burning bridges is not very wise. More