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BMW of Sarasota - Service Center

Sarasota, FL

4.7
11,466 Reviews

11,466 Reviews of BMW of Sarasota - Service Center

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November 01, 2018

Awesome Great customer service, very attentive as always..Diagnosed the problem and fixed it in the same day.. I would recommend them to everyone..Thank you f More

by billywilliamsiii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2018 -

BMW of Sarasota responded

Billy, thanks for your recommendation and your full five stars across the board!

November 01, 2018

Review How about a shorter survey? Work was done in a timely manner. Thanks. The rest are not on this page or email 📧 was it to a page and it is not the onl More

by BIGBOY99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Caycedo
Nov 01, 2018 -

BMW of Sarasota responded

Thank you for your full five stars!

November 01, 2018

Review Great service. Jessica is always wonderful to work with. I am very happy with the overall experience and level of service provided by BMW. Thanks. More

by MMJALBERT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jessica Caycedo
Nov 01, 2018 -

BMW of Sarasota responded

We are glad to hear that you always have an excellent visit with us. Thank you for your amazing review!

November 01, 2018

Timely and efficient As usual, Seth Rodgers was more than accommodating, kept us informed throughout the process, and made the whole experience as smooth as possible. Than More

by KMERRIKEN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Seth Rodgers
Nov 01, 2018 -

BMW of Sarasota responded

Thanks so much for the amazing review!

November 01, 2018

Simply the best I always have the best service at BMW Sarasota. Quick and effecient and they do their best to get you out the door quickly so you can go about your da More

by Tkelling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Rodgers, Chris Siriphokha
Nov 01, 2018 -

BMW of Sarasota responded

We are very happy to know you always have a great visit with us! Thanks for the awesome review!

November 01, 2018

Excellent Service at BMW of Sarasota! My first service in Florida having come from California, I wasn’t disappointed. All aspects from scheduling an appointment to pickup was flawless. So More

by LIACOVONI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lewis Mention
Nov 01, 2018 -

BMW of Sarasota responded

Thank you for your wonderful review! We are very proud to be your new BMW dealership.

November 01, 2018

Brought in for threevrecalls, took all day to repair The cost of service is over the top, cut your overhead,. Too many people working there, not working Looked like many people standing around just ta More

by MARKOGRADY71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2018 -

BMW of Sarasota responded

Mark, thank you for your feedback. We always want to hear where we can improve and will take your comments into consideration. Please feel free to email us if there was anything else you felt we could improve. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

November 01, 2018

Carlos Munos Carlos is the best service advisor I have ever had -- knowledgeable and explains things so I can understand. An asset to Sarasota BMW service departme More

by CHARHORTONBB1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2018 -

BMW of Sarasota responded

Thanks so much for your excellent review!

October 31, 2018

Good result but long wait Diagnostics and repairs took a long time, I think too long, but all was completed in one day; and I am confident that they did a good professional job More

by NUBOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2018 -

BMW of Sarasota responded

We apologize for the long service time but appreciate your patience. Thanks for the overall positive review!

October 31, 2018

Maintenance and engine light warning The service center's team is thorough, knowledgeable and attentive. Everyone works in concert to assure concerns are addressed, and that the custome More

by Kimberly H.
Recommend Dealer
Yes
Employees Worked With
Seth Rodgers
Oct 31, 2018 -

BMW of Sarasota responded

Thanks so much for your awesome review, Kimberly!

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