BMW of Sarasota - Service Center

Always great service Always have great service here. My service advisor, Jessica is awesome. Friendly, honest and understanding. Service is always done right the first tim Always have great service here. My service advisor, Jessica is awesome. Friendly, honest and understanding. Service is always done right the first time and as quickly as possible. More

Terrific Experience with BMW of Sarasota and Carlos Munoz. I purchased my BMW 535i from a dealer in St Petersburg, Fl. After having several bad experiences I was very hesitant to bring my car to another BMW d I purchased my BMW 535i from a dealer in St Petersburg, Fl. After having several bad experiences I was very hesitant to bring my car to another BMW dealer. I was recommended by a friend to go to BMW of Sarasota and ask for Carlos Munoz. He is the Assistant Service Manager . Well I have to say he was just outstanding. His professionalism and value in the service he provided has won me over. He went beyond in servicing my BMW. I highly recommend him went requesting a service appointment. More

Services representative (Carlos) was outstanding The moment I pulled into the service garage someone was there to meet me. Less than 5 mins Carlos had me in his office going over what needed to be do The moment I pulled into the service garage someone was there to meet me. Less than 5 mins Carlos had me in his office going over what needed to be done and how long and of course, how much. During the diagnostic of the auto, a gasket leak was identified and repair to take an additional 3-4 hours. Carlos immediately had me in a loaner and out the door. Later that evening he called when he had the car completed and washed. More

Great Service I love coming to BMW of Sarasota because I know that they have my best interest in mind!! Great job today! Maria was excellent as well as the courtes I love coming to BMW of Sarasota because I know that they have my best interest in mind!! Great job today! Maria was excellent as well as the courtesy driver that dropped me off and picked me up from my job!! Thanks again. More

Customer Service Galore I’m new to Sarasota, so I did not yet know the best non-dealer auto service for my X-3. Went to BMW of Sarasota for brake fluid change and repair of p I’m new to Sarasota, so I did not yet know the best non-dealer auto service for my X-3. Went to BMW of Sarasota for brake fluid change and repair of peeling glove box cover. Was told glove box could not be repaired and would be $300+ to replace. After expressing my view that interior parts deterioration is what I would expect from a Ford Focus, not a BMW X-3, I was introduced to the Kyle, the Service Director. Kyle acknowledged that other customers had experienced the same problem with their glovebox, and he offered to replace the glove box door for no charge! Wow. Kudos to the Customer Service person Susan, who was not only unbearably cute, but also extremely helpful in getting me in touch with Kyle. Yes, dealerships are typically 20-25% more expensive than independent repair shops, but when it comes to customer service, BMW of Sarasota is among the best i’ve Ever dealt with. Thank you. More

Excellent experience The service department was very helpful at explaining in detail what needed to be fixed. I have been there twice and have been satisfied both times wi The service department was very helpful at explaining in detail what needed to be fixed. I have been there twice and have been satisfied both times with their work More

2007 328i power window repair Used another mechanic to repair rear window regulators. Big mistake. Jessica quickly identified the problem, noticed they caused damage, and contact Used another mechanic to repair rear window regulators. Big mistake. Jessica quickly identified the problem, noticed they caused damage, and contacted them for reimbursement. Excellent! More

Very nice clean dealership Service advisor explain all the necessary parts needed for my 61000 mile Maintenance.. I asked him the fact that they were doing it every 15000 miles Service advisor explain all the necessary parts needed for my 61000 mile Maintenance.. I asked him the fact that they were doing it every 15000 miles and he recommended every 10000.. More

Outstanding preparation, communication, and execution! We called to inform service that our X3 was being flatbeded in for repair after expiring in the middle of nowhere! When we arrived service was ready f We called to inform service that our X3 was being flatbeded in for repair after expiring in the middle of nowhere! When we arrived service was ready for us, had a loaner car already set up, and service began diagnostics. Car was ready next day at the time promised, fixed and washed. No muss, no fuss, superb coordination! More

Awesome Great customer service, very attentive as always..Diagnosed the problem and fixed it in the same day.. I would recommend them to everyone..Thank you f Great customer service, very attentive as always..Diagnosed the problem and fixed it in the same day.. I would recommend them to everyone..Thank you for the courtesy.. More