BMW of Sarasota - Service Center

Excellent service manager Carlos was very professional and attentive...he ensured the repairs I needed were performed correctly...I wish everyone who needed service at BMW of S Carlos was very professional and attentive...he ensured the repairs I needed were performed correctly...I wish everyone who needed service at BMW of Sarasota were able to work with Carlos or his clone. More

Recall Prompt friendly service with no pressure to fix existing problems just reviewed with me and explained the urgency of getting them fixed by your servic Prompt friendly service with no pressure to fix existing problems just reviewed with me and explained the urgency of getting them fixed by your service center More

Why go anyplace else. There are so many repair facilities that claim they repair BMW’s. Frankly they don’t have a clue. Been there done that. Don’t waste your time or mon There are so many repair facilities that claim they repair BMW’s. Frankly they don’t have a clue. Been there done that. Don’t waste your time or money. Use the customer service coupons and get first class friendly service. I highly recommend Maria l. as your “service writer”. Exceptional, friendly, organized, knowledgeable ..... doesn’t get any better. More

First time service after moving States Seth was very professional, listened to us and showed us what our car needed and would be checked for, gave us the time it would take and called us wh Seth was very professional, listened to us and showed us what our car needed and would be checked for, gave us the time it would take and called us when ready. When all was completed he walked us to the car and made sure we were satisfied, A very pleasant experience More

Excellent Experience Well done, Carlos! Thank you: car in and out as promised. I appreciate not having to wait and having use of a rental vehicle. We will be back. Well done, Carlos! Thank you: car in and out as promised. I appreciate not having to wait and having use of a rental vehicle. We will be back. More

Fernando is the best service representative I’ve ever had. Will remain loyal! Thanks for always providing me with the best possible service. X x is the best service representative I’ve ever had. Will remain loyal! Thanks for always providing me with the best possible service. X x More

Service Good, xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xxx. Xxxx xxx xx xxx xx. Good, xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xxx. Xxxx xxx xx xxx xx. More

Annual oil change Sarasota BMW has the best service staff ever! Kyle Tabar has a awesome caring crew! Top notch! Will always get service here. Thanks again SRQ BMW Sarasota BMW has the best service staff ever! Kyle Tabar has a awesome caring crew! Top notch! Will always get service here. Thanks again SRQ BMW More

Not acceptable We got there at 1:00 for a 1:30 appointment. There were two entryways to your dealership and a sign was posted to stop at the cones which we did. Ther We got there at 1:00 for a 1:30 appointment. There were two entryways to your dealership and a sign was posted to stop at the cones which we did. There was a man who was cleaning something and after ten minutes, he finally came to us and told us to stop at the cones I side(confusing)! When he quit chatting with us we tried to pull up but the greeter was still chatting! When we got to the servicemen, My husband could out to talk to them because the greeter was still talking. When we did try to talk to them they abruptly told us to wait on Maria Lizardi. Finally at 2:00 pm she came to talk to us! We told her that we were there to get a part Replaced on a car which was purchased in Miami from a Mercedes company. On the info which she took it was stated that they were to fix the part and also To get off another key made. She said she would be right back and tell us if they approved it and she was going to give them a call. She did come back And said they approved everything. I asked if we could have a loaner car because we figured that it would take some time to fix the park and to make a key. She said I’ll let you know how long it will be. She never got back to us! I finally went to her and said what is going on? Shecreplied that we had not waited too long even though it was 430 by then! She knew nothing about the key replacement and said that it would have to be sent out. She was very rude to us! The bottom line is that we waited 3 1/2 hours for an answer from Maria and we never got it until we went up to her and had to chase her down! I have bought many cars in my life and I’ve always been treated with respect then I brought in the car to get fixed! This was terrific service! More

leaking tire The service bay is great. It's wonderful to get the help you need and get on your way. The service area is efficient and clean with great customer s The service bay is great. It's wonderful to get the help you need and get on your way. The service area is efficient and clean with great customer service. More