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BMW of Sarasota - Service Center

Sarasota, FL

4.7
12,758 Reviews

12,758 Reviews of BMW of Sarasota - Service Center

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July 19, 2019

Great service I had pleasure if working with maria service advisor along with genuis juan .both were extremely knowledgeable and ver helpful concerning my new car . More

by JANBACHO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan genuis advisor
Jul 19, 2019 -

BMW of Sarasota responded

Jan, thank you very much for your excellent review! We're very happy that you were completely satisfied with your service visit.

July 19, 2019

Service. By far the best customer service. Always a pleasure and taken care of very well by the staff. Quick service and keeping updated on the service. More

by Imbrooksfan97!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Santori
Jul 19, 2019 -

BMW of Sarasota responded

Thank you so much for the amazing review!

July 19, 2019

Derek was great He addressed the issues with my M5 and completed the work as promised. The technician found other issues that needed to be addtessed. The loaner wa More

by hmwoodruf2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2019 -

BMW of Sarasota responded

Thank you for letting us know that Derek went above and beyond for you!

July 19, 2019

Consistently great service BMW of Sarasota is an excellent service center. I’ve had my BMW’s serviced here since I’ve lived here, and have never been disappointed. The work is d More

by CTMILLER0040
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2019 -

BMW of Sarasota responded

Thanks for such an amazing review! We appreciate it!

July 19, 2019

Quoted price is exactly what I paid It’s so refreshing to find a center that charge is just with their quoted. Too many times getting a minor job done also and leads to OU need new brake More

by MANDM1818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentina and especially your host in the waiting room Miss Goldenberg I believe is her name
Jul 22, 2019 -

BMW of Sarasota responded

We're so proud to have earned your full five stars. Thanks so much -- we look forward to seeing you again!

July 19, 2019

service timely and efficient. service was "as expected" everyone was friendly and helpful. gave a heads-up for service to be performed at a later date More

by popmagoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2019 -

BMW of Sarasota responded

It's great to hear that you were pleased from beginning to end during your visit -- thank you!

July 18, 2019

Service Everyone was friendly and helpful. The car that I was given as a loaner worked great. My car was returned to me fixed and cleaned. More

by steve@ian-black.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2019 -

BMW of Sarasota responded

Thank you so much for the wonderful review!

July 17, 2019

X5 tires I needed one maybe two tires is to a puncture and wear at 216000 miles on the odometer. Derek Thomas was my adviser and did a great job. He lead me th More

by klester321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2019 -

BMW of Sarasota responded

Thanks for letting us know that Derek took great care of you during your service visit!

July 17, 2019

expensive but thorough The phone experience before I arrived was awful as I called three times and twice was told I would get a call back and didn't. Once I got there the se More

by ht9j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Caycedo
Jul 17, 2019 -

BMW of Sarasota responded

We're sorry for the lack of prompt communication on our side but value your feedback and will make sure our team is aware of this issue. We're glad that overall, you had a positive experience with us -- thank you!

July 15, 2019

Gearbox jerky 2017 X3 had a jerky gearbox issue. Had a test drive and of course could not duplicate the symptom. Was advised that a software adjustment was necessa More

by Glen3812
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Santori
Jul 16, 2019 -

BMW of Sarasota responded

Thanks for your full five stars, Glen!

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