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BMW of Sarasota - Service Center

Sarasota, FL

4.7
11,469 Reviews

11,469 Reviews of BMW of Sarasota - Service Center

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November 09, 2018

Best service...always!! I have always been treated fairly by BMW of Sarasota. My service manager, Fernando, is absolutely fair and honest...always prompt and courteous! He More

by Dizygyz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Santori
Nov 12, 2018 -

BMW of Sarasota responded

Thank you so much for this amazing review and also your loyalty!

November 09, 2018

Terrible place to buy a car. From the sales process to the services performed, nothing went right. The salesman and the dealership provided the worst buying experience I have ever More

by ROYPINNELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesus Castillo, Cruz Rodriguez
Nov 12, 2018 -

BMW of Sarasota responded

Roy, we're upset to read your review. We apologize that your experience with us wasn't the best and are sorry for any lapse in communication. We would be happy to speak with you about any issue you had during your visit and promise to respond as soon as possible if you send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

November 09, 2018

Great service Carlos my service person was wonderful and he gave him the good feeling everything will be done and quickly. He also was very patient with me More

by BJ_BOROW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2018 -

BMW of Sarasota responded

So great to hear that Carlos took great care of you during your visit, BJ. Thanks for the five stars!

November 09, 2018

Top notch for service My vehicle required a replacement air bag. This dealership arranged to service my vehicle when it was convenient for my schedule. With very little no More

by LuigiD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2018 -

BMW of Sarasota responded

Thank you so much for the great review, Luigi. We appreciate it!

November 09, 2018

Car is unreliable but dealer is great This is the third time in 3500 miles that I have had to take my 530e in for service. But each time BMW of Sarasota has been very responsive. More

by TDAV54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Caycedo
Nov 12, 2018 -

BMW of Sarasota responded

Thanks for the great review! We are glad we have met all of your needs during your visits.

November 09, 2018

They Broke my radiator :( Simple oil change turned into them breaking radiator. Had car in shop for 2 hours and was not notified they broke it till they said car was ready. Car More

by lsamaha
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derek Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2018 -

BMW of Sarasota responded

Thank you for bringing this to our attention; we are going to look into this right away. We apologize your visit with us wasn't the best but always appreciate the feedback. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

November 08, 2018

Detailing Jessica my Service Advisor was very helpful in assuring my new BMW 430i was properly detailed. Very easy and efficient check in and check out. More

by SLIM524
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Caycedo
Nov 08, 2018 -

BMW of Sarasota responded

We're glad to hear you had a great visit with us and that Jessica made your experience smooth and stress-free. Thanks for the great review!

November 08, 2018

One of the best car service experiences ever. High quality service. Honest feedback. Quick results. Best service ever. All staff did a fabulous job. Entire experience was very good. Will go back w More

by MJSURRETTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Caycedo
Nov 08, 2018 -

BMW of Sarasota responded

Thanks so much for your amazing review!

November 08, 2018

not trust worthy place I bought a used car from them and I thought that I would have a peace of mind for sometime but unfortunately they didn’t do any check on it and just w More

by HANYSHAWKY18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Valentina , Johnny Rodriguez, Chris Siriphokha, Abby Abouzeid
Nov 08, 2018 -

BMW of Sarasota responded

Hany, we are sorry that this was your experience with us. We value our customers' trust and hate to hear that we've lost yours. We have sent your review to management and would always welcome an email if you have something more to add. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

November 08, 2018

If I had to do the same again I would, my friend, Fernando Y If I had to do the same again I would, my friend, Fernando Yes, if I had to do the same again I would, my friend, Fernando More

by solle1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Santori
Nov 08, 2018 -

BMW of Sarasota responded

Thanks for the great review!

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