BMW of Sarasota - Service Center

phone call not returned The overheating notice was remedied. However the phone connection problem was made worse. My phone disconnected 13 times on my way home. Called Derek The overheating notice was remedied. However the phone connection problem was made worse. My phone disconnected 13 times on my way home. Called Derek in service and 24 hours later he has NOT returned my call. More

service for AC We are always treated with respect, we are attended to immediately as you drive into the garage, the attendants are also very quick to take care of yo We are always treated with respect, we are attended to immediately as you drive into the garage, the attendants are also very quick to take care of you. More

Efficient and accommodating Our service advisor Judy was exceptionally friendly and accommodating. Our service took a little longer than expected but Judy offered to give us a l Our service advisor Judy was exceptionally friendly and accommodating. Our service took a little longer than expected but Judy offered to give us a loaner or pay for an Uber. She updated us regularly. My only complaint was we were not offered a car wash (perhaps it was assumed that we would decline due to our long wait) and the valet who I had initial contact with was a bit rude and unprofessional. More

Excellent customer service. We are from the east coast and had an issue with our car as a result of a recent service appointment. We showed up at the dealer in sarasota with no a We are from the east coast and had an issue with our car as a result of a recent service appointment. We showed up at the dealer in sarasota with no appointment and the service manager and assistant service manager went out of their way to resolve the issue, which they did in just a few hours. They had no loaners available but managed to get us one. Great service!!! More

Fernando is the man!!! Once again, Fernando took great care of my vehicle repair needs. Fast and easy check in. Naycolle also helped when I was there and was wonderful to wo Once again, Fernando took great care of my vehicle repair needs. Fast and easy check in. Naycolle also helped when I was there and was wonderful to work with. More

BMW of Sarasota Service was excellent Valentina at BMW of Sarasota was able to get me in quickly for a set of new tires. They did a complete run down of my car and was able to tell me what Valentina at BMW of Sarasota was able to get me in quickly for a set of new tires. They did a complete run down of my car and was able to tell me what else needed to be done. She kept me in the loop with the timing on when the car would be finished and the check in and check out process was no hassle. More

Review See below. Susan Shoengold took over on last day of service following our advisor having to leave work due to illness. She made certain all services See below. Susan Shoengold took over on last day of service following our advisor having to leave work due to illness. She made certain all services were completed, car washed and ck out with cashier. Even took us to our car. when done. Outstanding!!! We were very impressed with Susan. More

Flawless Had issues at another BMW dealership. Jessica/Derek and team took care of our concerns and family needs. BMW of Sarasota truly redefined “Above Expect Had issues at another BMW dealership. Jessica/Derek and team took care of our concerns and family needs. BMW of Sarasota truly redefined “Above Expectations” when it comes to taking care of customers. Dealership in Fort Meyers could definitely take some lessons from Sarasota. More

5 stars Excellent experience during my service appointment from start to finish. Judy was great very informative and kind from the minute I met her to the tim Excellent experience during my service appointment from start to finish. Judy was great very informative and kind from the minute I met her to the time i drove away enjoyed meeting her and looking forward to seeing her again in the future. More

Service above and beyond expectations Jorge kept me in the loop, resolved my problems and the repair was finished incredibly quick. No pressure, yet attentive staff when needed. An overall Jorge kept me in the loop, resolved my problems and the repair was finished incredibly quick. No pressure, yet attentive staff when needed. An overall great experience. More