BMW of Sarasota - Service Center

Spectacular Customer care and services, accurate auto diagnosis, timing , knowledgeable, great mechanic work, jod warranty, wonderful skills communication, good Customer care and services, accurate auto diagnosis, timing , knowledgeable, great mechanic work, jod warranty, wonderful skills communication, good advisor in order to put in the car maybe other parts that is needed More

My review I had my oil & filter changed, how can I review that? I bring the car in, they change the oil and filter and I pickup the car a couple of hours later I had my oil & filter changed, how can I review that? I bring the car in, they change the oil and filter and I pickup the car a couple of hours later. More

Over charges for repeat service Work was done in October for an oil leak and also for other assessed work for which we were charged $3700. My car is older but In Wonderful shape and Work was done in October for an oil leak and also for other assessed work for which we were charged $3700. My car is older but In Wonderful shape and we are happy to continue to treat it well. But with yet another oil leak 7 weeks later and replacing ONE gasket and Four Rings, cost $28+ and were charged $770 and told they couldn’t be sure it needed replacing the first time we were in. I think this is excessive for work that should have been done the first time. I will add, that in October I was given a rental car that was an absolute junk and an embarrassment for you to use. And to top it off they charged my credit card $13 for the privilege! No loaners any more? More

Routine Maintenance Sarasota BMW keeps my car running like new! Excellent service and staff. They make it easy to get a courtesy vehicle when needed. I drive from St. Pet Sarasota BMW keeps my car running like new! Excellent service and staff. They make it easy to get a courtesy vehicle when needed. I drive from St. Petersburg to bring my car to them. More

Valentina was wonderful Valentina treated me like I was a VIP. She was iur sales person when we bought the car, and it was a pleasure to deal with her in service Valentina treated me like I was a VIP. She was iur sales person when we bought the car, and it was a pleasure to deal with her in service More

Poor annual service I took my car in for its first annual service on 8/24/18. They claimed they did all the service required. On 11/29/18 i received a warning on my car I took my car in for its first annual service on 8/24/18. They claimed they did all the service required. On 11/29/18 i received a warning on my car not to drive it because the engine coolant was low. My husband checked it and it was below minimum. We had to add water to make it to the dealer. Seriously? In 2 months?!? Clearly they have never checked the levels. What else have they not checked? Luckily my husband’s Audi was available for me to drive while he had to make a trip to this dealer which would have been unnecessary if they actually did their job. More

Outstanding Service My recent experience with the service department was outstanding. From the cheery greeter, to comfy waiting room, to the professional and knowledgeab My recent experience with the service department was outstanding. From the cheery greeter, to comfy waiting room, to the professional and knowledgeable service rep Fernando .... outstanding. Fernando went over and above to correct my vehicle’s issues and I could not have asked for a better experience! Thank you ! He kept me informed of the progress, made sure I understood the issues, took his time to explain things and was a pleasure to work with. I could not have asked for a better experience... Job Very Well Done! More

Derek was great, as usual Derek is a very good and consciencious client facing person. He helped to address the issue, offered options and alternatives and ultimately helped t Derek is a very good and consciencious client facing person. He helped to address the issue, offered options and alternatives and ultimately helped the situation come to a good conclusion. More

Poor service Service advisor not helpful . Even though there was a recall on the radiator/coolant and that my original reason of radiator coolant loss was not as a Service advisor not helpful . Even though there was a recall on the radiator/coolant and that my original reason of radiator coolant loss was not as a result of the recall, I still think it was wrong to charge diagnoses charges . More

Once that I achieved contact service was excellent Had trouble originally contacting service department, tried phoning and got busy signals ( numerous attempts were made over a period of time), tried o Had trouble originally contacting service department, tried phoning and got busy signals ( numerous attempts were made over a period of time), tried online chat and was promised that I would be contacted shortly, was never contacted. Once vehicle got to service centre I received excellent service. More