BMW of Sarasota - Service Center

Excellent , everyone seems eager to make sure that you’re getting well taken care of. I had a 10 AM appointment to have my car serviced and was In an out in l , everyone seems eager to make sure that you’re getting well taken care of. I had a 10 AM appointment to have my car serviced and was In an out in less than 15 minutes. I got a text message a few hours later that the car was ready to go. Carlos was my contact person and he was great! More

Best dealership and service. 5 star Excellent service and the moment I drove my car in until I left. The service rep is exceptional and she made sure everything I wanted done was comple Excellent service and the moment I drove my car in until I left. The service rep is exceptional and she made sure everything I wanted done was complete More

Consistent performance As always the service dept was courteous, professional and pleasant. The service was completed as promised and accommodations were great. Never had a As always the service dept was courteous, professional and pleasant. The service was completed as promised and accommodations were great. Never had a better service experience. More

Excessive window noise Sarasota BMW exceeded my expectations . Window noise problems were corrected and service manager Greg Jones and staff knew what to do and got it done. Sarasota BMW exceeded my expectations . Window noise problems were corrected and service manager Greg Jones and staff knew what to do and got it done. I have three Beemers and Sarasota has excellent technicians. I also appreciate being contacted by "corporate" after initial purchase. They took my constructive ideas regarding what works best and what needs rethinking for X3 buyers. My contact person recorded my ideas and encouraged further contact. Many thanks.Rod Karpinski P.S. Derek Thomas also should get a shoutout for always going the extra yard when helping me. More

Unscheduled evaluation of inoperative emergency doorlock. Without an appointment, I was given immediate attention to evaluate the emergency nonoperative door lock on the driver's side door. Immediate attenti Without an appointment, I was given immediate attention to evaluate the emergency nonoperative door lock on the driver's side door. Immediate attention was given to the issue and the cause was discovered. Unfortunately, a new lock mechanism was required to fix the problem. This was ordered from BMW specific for the VIN# of my car. I was informed that the part will take approximately 1 week to be produced, coded and be delivered to the dealer by BMW. I was assured that, upon receipt of the part, I will be notified to return for the replacement to be installed. I only intended to make an appointment and did not expect this issue to be evaluated, let alone, have the evaluation done while I waited. I never expected such courtesy and concerns for my problem. I look forward to returning for installation of the new lock mechanism to resolve this issue. I am a 1st time customer having just brought my BMW to Sarasota from NJ permanently. This care will certainly motivate me to a future dedicated customer. More

No complaints. I was completely satisfied with the service Ms, Lizardi provided. I have no complaints. She was very professional, presented a good appearance and kep I was completely satisfied with the service Ms, Lizardi provided. I have no complaints. She was very professional, presented a good appearance and kept me informed. More

air conditioning problem rectified! Everyone involved in handling my BMW has been superb especially Carlos Munoz! :) I am thoroughly pleased with the service I have received from C Everyone involved in handling my BMW has been superb especially Carlos Munoz! :) I am thoroughly pleased with the service I have received from Carolos Munoz! I have purchased or leased at least 6 or more of your cars! I have enjoyed every one! More

Jessica Caycedo was extremely helpful. I showed up without an appointment because my “service engine soon” light came on. I was very anxious because I was moving to N was extremely helpful. I showed up without an appointment because my “service engine soon” light came on. I was very anxious because I was moving to New York and had to drive there the next day. Jessica resolved the problem (a leaky fuel pump) and had me on my way that afternoon. Thanks Jessica. More

After sales service When we purchased the used BMW 328i hard top convertible the buying experience was similar to purchasing a new one. We were treated very well. The sal When we purchased the used BMW 328i hard top convertible the buying experience was similar to purchasing a new one. We were treated very well. The sales team agreed to do a few paint touch ups and we were scheduled a few weeks after the initial purchase to have the work done. More

Easy service easy,easy, fast service, got a ride by Uber to work, hitched a ride back with someone from the office, I called 2 hours before work was done to see if easy,easy, fast service, got a ride by Uber to work, hitched a ride back with someone from the office, I called 2 hours before work was done to see if my car was ready and it was. More