BMW of Sarasota - Service Center

Jessica I am always amazed and impressed with Jessica. She is friendly, professional and compassionate. Her sense of humor seals the deal. BMW Sarasota is luc I am always amazed and impressed with Jessica. She is friendly, professional and compassionate. Her sense of humor seals the deal. BMW Sarasota is lucky to have her. More

Efficiency I made an appoint on line and received a reply within an hour. Arrived at my appointment and was told 2 hours maximum and the appointment time was ju I made an appoint on line and received a reply within an hour. Arrived at my appointment and was told 2 hours maximum and the appointment time was just under 2 hours with car wash! Seth was excellent in his explanation of service performed and what needs attention to in future. More

flat tire had a flat on 11/13/18. Called Carlos Munoz. He got us in there and was a big help. Kudos to Carlos!! John Roche had a flat on 11/13/18. Called Carlos Munoz. He got us in there and was a big help. Kudos to Carlos!! John Roche More

5 star service center. Fernando is my service advisor and he is absolutely a great guy. He keeps me informed of whatever my vehicle needs and the timing of the service . He Fernando is my service advisor and he is absolutely a great guy. He keeps me informed of whatever my vehicle needs and the timing of the service . He makes you feel like you are the only one that is in for service at anytime. You can feel comfortable and confident in him and the service team at Bmw of Sarasota. I have dealt with many different Bmw dealers around the us, the only thing I can say is that Bmw of Sarasota’s service department is second to none. Thank you Fernando and the team. More

Valentina was the perfect service agent!! She did everything a customer wants from a service agent. She kept me informed throughout the process of the repair of my car. She did everything a customer wants from a service agent. She kept me informed throughout the process of the repair of my car. More

Excellent Service !!! - Carlos Munoz I had a service appointment for my annual oil change for later in the week. On Sunday night, I noticed a screw n my tire. I contacted Carlos Monday I had a service appointment for my annual oil change for later in the week. On Sunday night, I noticed a screw n my tire. I contacted Carlos Monday morning and explained the situation. He was able to get me an appointment the next day to have the tire looked at. He even ordered a tire just in case it needed to be replaced. I brought the car in and it turned out I had 2 screws in the same tire. The tire was replaced since I have the tire package and the oil change was done. Carlos provided excellent customer service and was simply fantastic. He made the whole process very easy and quick. Thank you Carlos!!! More

My service advisor Derek Thomas made all the difference Derek Thomas was great. Before him, I have had long waits & trouble with appointments. Even this time your emailed appointment time didn’t match. Than Derek Thomas was great. Before him, I have had long waits & trouble with appointments. Even this time your emailed appointment time didn’t match. Thanks! More

Positive but expensive BMW of Sarasota has excellent service representatives and mechanics. However, my newer BMW just went past its warranty period and now has required two BMW of Sarasota has excellent service representatives and mechanics. However, my newer BMW just went past its warranty period and now has required two expensive services in the last three months, a bit earlier than I expected. I have been taking my BMWs primarily to this dealership for service for the past 16 years, and purchased my most recent BMW there (2015). More

Beautiful dealership My experience began with a visit for recall work on my 2009 328i. I was initially told that the needed repairs would take approximately 3-3½ hours, Fe My experience began with a visit for recall work on my 2009 328i. I was initially told that the needed repairs would take approximately 3-3½ hours, Fernando told me more like 5:00pm. When that time had expired I inquired of the progress. The person I talked to told me that "they were pretty busy today and usually recall work was pushed back to better accommodate regular customers". I voiced my disappointment. An hour or so later they told me my car was done. I ended up buying a previously owned 2013 328i the next day and all went well until the next day when I was at the dealership with my wife to finish signing the sale agreement. I tried to manually open the trunk and found that this part of the car was broken. I was told that seeing as the interior unlock, the key fob and the under trunk sensor unlock all worked,that the manual unlock latch would NOT be addressed. Needless to say, I was disappointed with that. Susan Gatlin was professional and helpful in the buying process of the car.Tammy Saylor was also friendly and professional in handling the finance part of the deal. I have to add that I feel the price given for my 2009 was pretty low. $ 2000 did not seem fair. You certainly aren't selling a car like that for anything less than $5 K. It was kept in very good condition and mechanically nothing was wrong with it. Other than a good polishing it needed nothing. Overall I feel I am satisfied with the car I purchased. More

Very professional Knowledgeable and professional staff. Very friendly environment. I would not take my vehicle anywhere else for service work. Loaner vehicles available Knowledgeable and professional staff. Very friendly environment. I would not take my vehicle anywhere else for service work. Loaner vehicles available. Just an awesome place to do business. More