BMW of Sarasota - Service Center

Great Service Took my vehicle in for recall. Fernando did an excellent job of getting me a rental car, since it was going to take most of the day. Came back to pi Took my vehicle in for recall. Fernando did an excellent job of getting me a rental car, since it was going to take most of the day. Came back to pick up my car the next morning and he had it there within minutes, and I was on my way. More

Poor customer service We have dealt with automotive dealers service over the years, Mercedes Lexus and Bmw, this arrive in Sarasota at the Bmw dealership is the worst! You We have dealt with automotive dealers service over the years, Mercedes Lexus and Bmw, this arrive in Sarasota at the Bmw dealership is the worst! You meet 3 different people before you get to the service manager, then you wait for your personal service person. Lexus and Mercedes in other parts of the country that show exactly who drives into the service center and they greet you by name! That tech service can not be that expensive and the customer feels special!!! I had to leave my bmw for service and they called an Uber to drive me home- 1 1/2 hrs away? Then they wanted me to return the next day, Florida has old people and it’s difficult for them to get around!!! I think next time I’ll go to ft Meyers! More

Unscheduled visit Maria and Greg really saved me an my family not only with a last minute fix for an electrical issue before leaving town, but provided excellent custom Maria and Greg really saved me an my family not only with a last minute fix for an electrical issue before leaving town, but provided excellent customer service by competing future maintenance issues in which I would have had to come back. More

Service review Carlos is always knowledgeable, thoughtful and efficient. He is absolutely the best service advisor I have worked with at any dealership. I feel we ca Carlos is always knowledgeable, thoughtful and efficient. He is absolutely the best service advisor I have worked with at any dealership. I feel we can trust that his recommendations without having to worry we are being told something is wrong to gain a commission. More

Service A+/5 star Loaner Process B/3 Star Seth Rodgers (should be listed below) did an A+ job which included reserving a loaner. The loaner desk took almost 45 minutes at 9AM with no one el Seth Rodgers (should be listed below) did an A+ job which included reserving a loaner. The loaner desk took almost 45 minutes at 9AM with no one else waiting to provide a “reserved” car. The young man behind the desk said he needed to “find” the car and see if ready. Shouldn’t this be info obtained when service opens at 7AM More

Efficient Compared services at other BMW dealerships and the service and pricing of services was a bit higher and not as good. I live about 30 miles away and it Compared services at other BMW dealerships and the service and pricing of services was a bit higher and not as good. I live about 30 miles away and its worth the drive...I also recognize good customer service when I see it. More

Very satisfactory All went very well with the initial service work i.e. new battery, FRM Controller, replace 2 recall items, etc. I picked up my car and left the dealer All went very well with the initial service work i.e. new battery, FRM Controller, replace 2 recall items, etc. I picked up my car and left the dealership. As I was driving away, I noticed some of my instrument panel options i.e. phone, etc. did not work and the triangle w/exclamation mark was lite. I returned to the service center where the Assist. Service manager said they would have to hook up the electronics to their machine to find out what was wrong. After and hour and a half in the service area, they found the problem. The issue was when the new FRM electronic controller was installed earlier that day, some of the connections were not correct. It caused some of my instrument panel not to work. Everything seems to be working fine now. Derek Thomas was extremely helpful and courteous during the process. I really appreciated his sincerity and apology. I still feel this dealership is first class and will recommend them to anyone. More

Great customer service, attention to detail Carlos is Perfessional and courteous, great customer service in and out in a timely fashion. Kept me in the know Service is always great thank you Carlos is Perfessional and courteous, great customer service in and out in a timely fashion. Kept me in the know Service is always great thank you Chrystal More

Best service department Scheduling a service appt and the work completed were exceptional. A wonderful experience all around. Everyone we dealt with was professional and co Scheduling a service appt and the work completed were exceptional. A wonderful experience all around. Everyone we dealt with was professional and courteous. We would highly recommend them. More

Great customer service Robert real is the salesman that sold me my vehicle last month and he has been great. He was helpful during the sale and afterwards with all my vehi Robert real is the salesman that sold me my vehicle last month and he has been great. He was helpful during the sale and afterwards with all my vehicle needs. Everyone was incredibly helpful. The gentleman who I unfortunately did not get his name who showed me all of the different features of my car was amazing also. He showed me everything I needed to know and was extremely polite and profession. Unreal service all around. More