BMW of Sarasota - Service Center

Thankful for my service advisor The overall system of making an appointment, coordinating with parts, and arriving and checking in is very complicated and confusing. The service adv The overall system of making an appointment, coordinating with parts, and arriving and checking in is very complicated and confusing. The service adviser gives me confidence, however, by smoothing out the process. Also, I emerged with lots of dirty finger prints - inside, outside, even on my wife's hat which we left in the trunk. More

Great Service Jessica was outstanding, took great care, covered all the issues well and made sure the car was delivered with the new tire and covered under the insu Jessica was outstanding, took great care, covered all the issues well and made sure the car was delivered with the new tire and covered under the insurance warranty. Happy to have her as my Service Agent. She is great!!! More

Recalls, replace windshield pump Dereck was my Service person who always does a good job and the person on phone who set up appointments always very helpful also Susan. Dereck was my Service person who always does a good job and the person on phone who set up appointments always very helpful also Susan. More

Complicated issues resolved timely The service organization went out of their way to solve a complex problem. From the Service Director and Shop Manager to the advisor, great work. The service organization went out of their way to solve a complex problem. From the Service Director and Shop Manager to the advisor, great work. More

Needed brake fluid and battery for key fob. A Fernando is most helpful. I am always grateful to be assigned to him as my service advisor. He always goes the extra mile in providing exceptional cus Fernando is most helpful. I am always grateful to be assigned to him as my service advisor. He always goes the extra mile in providing exceptional customer service. More

Recent service visit Valentina and Chad were excellent to work with. I would highly recommend both of them and this dealership to anyone in the market for a BMW. Valentina and Chad were excellent to work with. I would highly recommend both of them and this dealership to anyone in the market for a BMW. More

Good Service Fernando is always helpful and tries his best to help us to the best of his ability and is very efficient and courteous to us. Fernando is always helpful and tries his best to help us to the best of his ability and is very efficient and courteous to us. More

Car visit Very good and profesional team. I am very happy . Fixed all recals! I will come back for service next year... only check tires pres all the time pleas Very good and profesional team. I am very happy . Fixed all recals! I will come back for service next year... only check tires pres all the time please?? More

Great customer service I am impressed by how easy and smooth my unexpected problem with the car was resolved despite the need to order the part, and how helpful and consider I am impressed by how easy and smooth my unexpected problem with the car was resolved despite the need to order the part, and how helpful and considerate my service adviser Carlos was with updates and making sure that everything run smoothly and to my conviniance. More

Great service The only thing I was not happy with is bmw was out of loaner cars and they did pay for a rental but the rental had been smoked in and with me being a The only thing I was not happy with is bmw was out of loaner cars and they did pay for a rental but the rental had been smoked in and with me being a none smoker I can always tell. had a headache every time I drove the vehicle. Not a good feeling. More