BMW of Sarasota - Service Center

Excellent This dealership is outstanding, the employees are very social and kind to customers. The cars here are beautiful. I highly recommend it, it is an amaz This dealership is outstanding, the employees are very social and kind to customers. The cars here are beautiful. I highly recommend it, it is an amazing dealership! More

Carlos is the best It is always a pleasure to work with Carlos. Carlos exceeds my expectations every time. Great job again Carlos. Thanks! see you next services! Happy It is always a pleasure to work with Carlos. Carlos exceeds my expectations every time. Great job again Carlos. Thanks! see you next services! Happy New Year More

great experience I had a great experience . Thank you for the wonderful atmosphere and customer service. Everyone paid attention to detail and my needs. I am happy. I had a great experience . Thank you for the wonderful atmosphere and customer service. Everyone paid attention to detail and my needs. I am happy. More

Great service! My car was diagnosed and fixed in a timely manner. Jessica did a great job keeping me informed about my car. I was given a loaner car for the day. My car was diagnosed and fixed in a timely manner. Jessica did a great job keeping me informed about my car. I was given a loaner car for the day. However, it was more like a rental, although I didn’t have to pay for it. Miles were restricted, and I had to return it with the same amount of gas in it. When i got in the car, the fuel tank was on empty, and showed 66 miles to empty, which a mile down the road showed 55 miles to empty. So needless to say I had to drive straight to the gas station. More

Such a pleasant wxperience From the minute we met Derek we felt comfortable. A fellow Connecticut transplant, his gracious conversation and interest in my car concerns was a From the minute we met Derek we felt comfortable. A fellow Connecticut transplant, his gracious conversation and interest in my car concerns was apparent. The resolution was correct and his thoughtfulness and interest in any other concerns was out of the ordinary. - Bmw is lucky to have such a valuable employee. More

BMW of Sarasota...What a great dealership ! Hello !...My name is Suzanne and my dad and I have greatly enjoyed our experience at BMW of Sarasota..Nit only have the two vehicles we’ve had been fa Hello !...My name is Suzanne and my dad and I have greatly enjoyed our experience at BMW of Sarasota..Nit only have the two vehicles we’ve had been fantastic, the service and courtesy you receive is definitely as well ! Just recently my car needed new tires. And an alignment and your service manager , Carlos Munoz, was so helpful and exceptional ! He’s very knowledgeable and always friendly and courteous....Kyle Tabar, the Service Director, was very helpful and nice too. More

Exceptional Service I have always been treated very well at BMW of Sarasota. Jessica my Service Advisor is responsive and helpful. Very clean facility and relaxing custom I have always been treated very well at BMW of Sarasota. Jessica my Service Advisor is responsive and helpful. Very clean facility and relaxing customer lounge i highly recommend. More

Very good customer service, questionable car service Customer service is very good, but service is very slow. Arrived at the opening time without appointment for diagnostic and spent there almost 4 hours Customer service is very good, but service is very slow. Arrived at the opening time without appointment for diagnostic and spent there almost 4 hours, Service center performed multi-point inspection and did not even topped off the fluids. After reprogramming ECU car's fuel consumption is worse now. More

Slow check in process Took my 328i for recall work and brake fluid change. It took an hour to drop off the car, thirty minutes to be seen, ten minutes consult with service Took my 328i for recall work and brake fluid change. It took an hour to drop off the car, thirty minutes to be seen, ten minutes consult with service manager, twenty minutes to get loaner car with the onsite Hertz agent which was a joke. The Hertz agent took enough pictures of the crappy Kia they gave me to post on a web site to sell the car. Also gave me a car short on gas. My beef is not with the asst. service manager, it is with the customer experience of the dealership, it just simply sucks. I can take our Lexus to Wilde Lexus next door and do the same service visit in about 15 minutes. Oh forgot to mention the pick up of my car was also interesting to watch the sales manager wonder around the parking area on the street looking for my car to drive it up to where I was standing. (didn't help my key fob battery was dead so he couldn't get the lights to flash) but come on at least don't let the customer see your flawed process. For a premium car dealership it makes you wonder when they will get it. This was not my first visit to this dealership and have had similar experience in the past. Ugh More

Amazing, thoughtful service! A huge thank you to all the guys that looked at, tried to fix and repaired my car at no charge. It was a small problem and they kept it that way! Jus A huge thank you to all the guys that looked at, tried to fix and repaired my car at no charge. It was a small problem and they kept it that way! Just wanted you all to know that you made my year and you all deserve a huge thank you! You are appreciated! (So sorry I don’t know your names! Kiosk/check-in and service manager) More