BMW of Sarasota - Service Center

Very professional and personalized service from Carlos Munoz Carlos Munoz is a very professional resource. Excellent work Carlos! He is a strong member of the team and is friendly and knows his stuff! Carlos Munoz is a very professional resource. Excellent work Carlos! He is a strong member of the team and is friendly and knows his stuff! More

Always glad to visit BMW Sarasota Fernando is both exceptional and accommodating with all my service needs! He goes beyond will always try to figure out how to assist you while handlin Fernando is both exceptional and accommodating with all my service needs! He goes beyond will always try to figure out how to assist you while handling your service needs. More

The Best Service Experience Imaginable The excellent service and people I encountered at BMW of Sarasota astounded me. The level of professionalism and the lengths that they went to ensure The excellent service and people I encountered at BMW of Sarasota astounded me. The level of professionalism and the lengths that they went to ensure the best service experience and repair cost was unbelievable. My 528i was issues occurring just months outside of the 5-year warranty. My service representative, Valentina Lizardi, consulted with the service team and they petitioned BMW to cover the repairs due to the low mileage on the vehicle. Valentina served as a customer advocate to me and incredible ambassador of the BMW brand. She also extended a promotional discount on the uncovered repairs, making the cost far less than what was quoted by other independent service shops specializing in German cars. I am extremely impressed by Valentina's professionalism and thoroughness. She returned texts on her day off, handled all aspect of the repairs and interactions with the manufacturer, and made arrangements for a complementary rental car. Valentina went above and beyond the expectations of any service professional, earning my loyalty, trust and rave reviews! She's not only a customer service professional, she's a truly kind and caring soul. A BMW genius, Chad Spellman, showed great patience and product knowledge revealing many features of the car that were previously unknown to me. Who knew all the cool bells and whistles? Other team members were cordial and helpful during the check in and car rental process. Anyone in need of BMW service or in the market for a BMW should absolutely go to BMW of Sarasota. That's the only place I will ever go for service or sales. Thank you for the great start to a New Year, and for the reminder that there are companies that place providing good service above profits and hire really great people to care for their customers. Congratulations! Very, very well done! More

Legendary service Getting to know a great team each visit Victor put together a great business experience Would recommend this dealership to anyone looking for a BM Getting to know a great team each visit Victor put together a great business experience Would recommend this dealership to anyone looking for a BMW More

Great experience today. Needed some warranty work done on my Wife's 2 year old X3. I made an appointment and was told it would be about two hours. In less than two hours the Needed some warranty work done on my Wife's 2 year old X3. I made an appointment and was told it would be about two hours. In less than two hours the car was done and it was fixed properly. More

Great Accomplished everything promised in a timely manner. Carlos Munoz was every out going and pleasant to do business with. When I need service again I d Accomplished everything promised in a timely manner. Carlos Munoz was every out going and pleasant to do business with. When I need service again I definitely would ask for Carlos. More

Oil change, removal of dings on wheels and clicking sound Carlos Munoz is my new service professional. I refer to him as a professional because that's how he presented himself to me and performed his respons Carlos Munoz is my new service professional. I refer to him as a professional because that's how he presented himself to me and performed his responsibilities. He is awesome and I will continue to drive to Sarasota from Tampa as long as I'm treated like I have been for the past 3 1/2 years; like a rock star !! I had to leave the dealership to get replacement license in order to get a loaner. I called back and Carlos was at lunch but the service manager (Jack I believe) told me to come back and they took care of me. I was greeted by the best valet gentlemen and one woman (Jessica I believe). Jessica walked me through the process of getting the loaner and made sure I was comfy until the end. I love this place! Deb Barnes More

Excellent customer service. Carlos was honest, communicated the requirements to fix my car, provide transportation during the repair, had it done on time and at the cost quoted. Carlos was honest, communicated the requirements to fix my car, provide transportation during the repair, had it done on time and at the cost quoted. More

Great customer service Carlos offered great customer service by keeping me informed and maintaining great communication. Carlos pointed out some issues with my car expressin Carlos offered great customer service by keeping me informed and maintaining great communication. Carlos pointed out some issues with my car expressing concern for safety without pressuring me into any repairs. Rather, he provided me with all the information and left the decision up to me which I greatly appreciate as a customer. More

Carlos does a great job! Carlos listens to my concerns. He gives me very clear information when I have a question about my car and takes care of whatever needs to be done in a Carlos listens to my concerns. He gives me very clear information when I have a question about my car and takes care of whatever needs to be done in a timely fashion. My husband and I are extremely pleased With Carlos and this BMW dealership.When I learned that 2 of my tires were quite worn Carlos expedited arranging for new tires and a loaner car. I was very pleased with the speed with which he accomplished this! Especially as it was right around Xmas! More