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BMW of Sarasota - Service Center

Sarasota, FL

4.7
11,486 Reviews

11,486 Reviews of BMW of Sarasota - Service Center

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January 05, 2019

Service Always a pleasant experience with trust worthy staff. Derek was the best. Client waiting area is geared for clients to wait in home style atmosphere More

by AW4123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2019 -

BMW of Sarasota responded

We're happy to hear you had a great visit with us. Thanks for your full five stars across the board!

January 05, 2019

Yes, but Needs a maybe for recommend. Read what you authorize before signing. Check on what is needed for your mileage. Oh, but BMW supposedly goes by time not More

by Illinoian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Liammari
Jan 08, 2019 -

BMW of Sarasota responded

We always welcome all customer feedback -- positive and negative -- so we know what we get right and where we can improve. We apologize your visit wasn't the best and we will go over your comments with the staff. We hope to earn a higher rating next time you visit and always appreciate your candid insight. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

January 05, 2019

Great Service Carlos Munoz did a great job of having my BMW serviced in a timely manner and at the quoted price. Can't ask for any better service! More

by beetleb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2019 -

BMW of Sarasota responded

We're very happy to hear that Carlos earned your five stars. Thanks so much!

January 05, 2019

seamless no problems, wait was minimal, great loaner, great service adviser (Derek), work performed perfectly, great communication, easy to make an appointment More

by RBLIROFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2019 -

BMW of Sarasota responded

We're glad to hear you had such a great visit with us! Thanks for your amazing review!

January 05, 2019

Very professional and efficient everyone as very helpful and courteous- the staff made every effort to make sure the experience was successful and properly handled More

by FROMAGE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2019 -

BMW of Sarasota responded

Thanks so much for your wonderful review!

January 05, 2019

Quick service and fair pricing Worked with Carlos. He is personable, attentive and honest. Had tire changed in less than 2 hours and the cost was fair (compared with proposals from More

by GAP261
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2019 -

BMW of Sarasota responded

Thanks for letting us know that Carlos took excellent care of you!

January 05, 2019

Excellent The excellent service and people .Anyone in need of BMW service or in the market for a BMW should absolutely go to BMW of Sarasota. More

by SALDADZE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Reeves
Jan 08, 2019 -

BMW of Sarasota responded

Thanks for your awesome review and recommendation!

January 04, 2019

Jmp0008 I have both of my vehicles serviced here. Service was excellent as usual. Staff was courteous and helpful. The wait for the repairs was not too long More

by JACQUELYN.BEASLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2019 -

BMW of Sarasota responded

Thank you, Jacquelyn, for your excellent review!

January 04, 2019

Wishing for shorter visit The facilities and amenities are lovely, but I just wish that a routine maintenance visit, with no complaints, did not have to take two hours. And I More

by K15340
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Santori
Jan 04, 2019 -

BMW of Sarasota responded

We apologize for the lengthy service time and will see what we can do to shorten it in the future. Thank you for your honest comments and for your great review!

January 04, 2019

Very good and easy Because , He is very professional and extremely detailed with every aspect of my car.l will be there next time because the prices are very high but. H More

by CALIXFAMILY3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2019 -

BMW of Sarasota responded

Thanks for your awesome review!

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