BMW of Sarasota - Service Center

Excellent. Carlos Munaz is caring and knowledgeable Carlos helped me from the initial phone call to keeping me informed through the service. Car was completed on time and clean. Carlos explained all rep Carlos helped me from the initial phone call to keeping me informed through the service. Car was completed on time and clean. Carlos explained all repairs and took the time to further explain the cars computer More

Warranty repair Everyone in the service department was very professional. My service advisor kept me informed about the repair and since it took a couple of days to Everyone in the service department was very professional. My service advisor kept me informed about the repair and since it took a couple of days to get the parts, the provided me with a loaner vehicle. More

Great experience My advisor Seth went over service to be performed and got me in and out in a timely manner. I enjoy working with Seth and will continue to have my BM My advisor Seth went over service to be performed and got me in and out in a timely manner. I enjoy working with Seth and will continue to have my BMW serviced with him based on the professional level of service he provides. More

Car inspection went smoothly and fast All was great. Good service and courteous. Would recommend to anyone. Friendly and efficient. Will definetly come back again. See you soon. Thank All was great. Good service and courteous. Would recommend to anyone. Friendly and efficient. Will definetly come back again. See you soon. Thank you I hope. More

Air pressure low in tires Brought car in due to needing air in tires. Always happens when outside temperature goes down. Did not have an appointment but was taken care of immed Brought car in due to needing air in tires. Always happens when outside temperature goes down. Did not have an appointment but was taken care of immediately. Appreciated the quick service. More

Customer attention lacking!!!! It’s very obvious that there have been some changes at the Sarasota dealership. The service rep explained my needed repairs effectively. However, he It’s very obvious that there have been some changes at the Sarasota dealership. The service rep explained my needed repairs effectively. However, he told me he would pay for the rental of a car since a necessary part was not in stock. The rental turned out to be at my expense. I was not kept up to date about the part delivery or an anticipated repair completion (in the past , the service rep maintained regular contact with me). I called to get an update and my service rep was not on site. Therefore, it took time for someone else to track down my repair status. More

Very professional I think my agent, Seth, was very professional and provided me with a detailed explanation , before and after my car service. He also provided an est I think my agent, Seth, was very professional and provided me with a detailed explanation , before and after my car service. He also provided an estimate for service time. More

Broken Promise I had a spoken agreement with an employee about fixing a blinker mechanism. It was part of the big repairs costing $3000, but when I picked up the car I had a spoken agreement with an employee about fixing a blinker mechanism. It was part of the big repairs costing $3000, but when I picked up the car, the agreement that the mechanism would be fixed was not followed through. It was then explained to me that the lightbulb was replaced, not the dysfunctioning blinker. I made it clear that this service to be completed would be a part of the $3000 repair, however I am very disappointed that not only has the job been abandoned, but also the lack of remorse or guilt that the serviceman emoted with his failure to complete the job. More

Left out I dropped my car at approx 915am. I have the run flat tires and one had a nail in it. I was asked how soon I needed it, knowing I did not have an appo I dropped my car at approx 915am. I have the run flat tires and one had a nail in it. I was asked how soon I needed it, knowing I did not have an appointment, I tried to allow them several hours. I replied, Can you have it ready by 1pm? I have a Dr. appointment at 2pm. My asst service manager said that would be fine since they did have my tire instock. I left and when to my home, approx 3 miles away. At 1pm I was called and told that they were going to change my tire and they car would be ready shortly. I knew my Dr appt was a gonner so I cancelled that . I jogged the 3 miles plus with my two yorkies in a baby jogger knowing that the car would be ready when we completed the run. No such luck. The puppies and I waited and waited and waited. The coordinator , Susan, who was wonderful said she would check on my service manager assistant and my car. This was at 330pm approx. At 400pm I was told the car would be ready in 15 mins. Finally at approx 415pm the auto was ready. A short 7 hours to change a tire. I would understand BUT, the same thing happened a few months earlier with another flat tire. It did not take 7 hours but close. I know I did not purchase my car at this dealership, I moved here about a year ago. I have had 5 BMW's and purchase one approx every 2 to 3 years. I feel like I was put on the shelf because my BMW was purchased elsewhere. Should I even consider my next BMW at all? More

Excellent service Everything was just great. Timely, courteous and nice clean shop. I’m traveling a lot this winter and I’m alone, so important that I felt safe with Everything was just great. Timely, courteous and nice clean shop. I’m traveling a lot this winter and I’m alone, so important that I felt safe with my car. Great service! More