BMW of Sarasota - Service Center

Carlos Munoz in Service Dept is a Consummate Epert I took my dream car to BMW of Sarasota for scheduled maintenance. Carlos was quick to receive my vehicle and reviewed the automated diagnosis. After s I took my dream car to BMW of Sarasota for scheduled maintenance. Carlos was quick to receive my vehicle and reviewed the automated diagnosis. After satisfying all code requirements, Carlos educated me in great detail of the listed items required to restore my vehicle to mechanical perfection. Carlos is an amazing technician but he is also very personable, connected to and interested in the well being off customer he serves. Carlos represents BMW of Sarasota with integrity and a high degree of professionalism. More

Carlos is a true customer service pro My contact Carlos couldn’t have been better. Due to my conflicts my appointment for my i3 had to be re-scheduled 3 times. No problem, Carlos got me ho My contact Carlos couldn’t have been better. Due to my conflicts my appointment for my i3 had to be re-scheduled 3 times. No problem, Carlos got me hooked up with a time that finally worked. Got a rental for us promptly and we were on our way. With Carlos, most importantly, the communication was excellent, a rare accomplishment nowadays. All in all a fine experience and all the issues were under warranty which I also liked, out the door paying zero except for $10 for gas for the rental. More

Excellent service Excellent and knowledgeable of my problem and the requirements for its service. Most helpful. Would highly recommend Carlos and the service department Excellent and knowledgeable of my problem and the requirements for its service. Most helpful. Would highly recommend Carlos and the service department to my friends More

Great service advisement. I was really comfortable with the advice and did not feel “sold” something I didn’t need. I’ve always felt good about having work done at this dealers I was really comfortable with the advice and did not feel “sold” something I didn’t need. I’ve always felt good about having work done at this dealership. More

great place It was clean, reps were friendly, the waiting area was comfortable and my wait was about what I was expecting. I was able to sign onto their WIFI and It was clean, reps were friendly, the waiting area was comfortable and my wait was about what I was expecting. I was able to sign onto their WIFI and work the entire time I was waiting. More

High quality and amazing service! I really enjoyed having my BMW serviced here. My advisor was really kind and explained everything in a clear way. The car was not only serviced but a I really enjoyed having my BMW serviced here. My advisor was really kind and explained everything in a clear way. The car was not only serviced but also perfectly washed and cleaned. The only thing that bothered me was the attitude of an employee towards my kids. I had to go to service right after picking up my kids from daycare. The kids were hungry so ate a couple snacks that were available in the siting area. This employee who had an office close by was looking at my kids in a hostile/ complaining manner when they were eating the snacks... that really bothered me. More

Great job on repairs. Seth did an excellent job. I had some significant service work completed. Very well done. Friendly and thorough service from Seth Rodgers. Wait area comfortable and friendly s I had some significant service work completed. Very well done. Friendly and thorough service from Seth Rodgers. Wait area comfortable and friendly staff to customers. More

Routine Maintenance Derek always takes good care of me. And gives me realistic expectations. My car runs like a dream. I would recommend Derek and BMW if Sarasota Derek always takes good care of me. And gives me realistic expectations. My car runs like a dream. I would recommend Derek and BMW if Sarasota More

Dropped in while on vacay We were out on vacation, knowing we would be over the mileage for our next oil change before we got home, but not sure just how much. On a whim, while We were out on vacation, knowing we would be over the mileage for our next oil change before we got home, but not sure just how much. On a whim, while on our way to Sarasota for a night, we called BMW of Sarasota and they were not only able to get us in for first thing the next morning, but also Ubered us to and from a great breakfast restaurant while we waited. Thank you to Derek, our service adviser, as well as Eddie whom we spoke with about the new X7, and all the other team members we came in contact with while there. I wouldn't change a thing! More

Outstanding The total dealership experience was outstanding from arrival to pick up. Derek was my advisor and provided great service & solutions to an issue that The total dealership experience was outstanding from arrival to pick up. Derek was my advisor and provided great service & solutions to an issue that has been ongoing with my Beemer. More