BMW of Sarasota - Service Center

Very pleasant people First time there, which they knew, just wish they would have gone over where to take car. Pick up car. Pay for car. Etc. I had to ask every tim First time there, which they knew, just wish they would have gone over where to take car. Pick up car. Pay for car. Etc. I had to ask every time what to do More

Carlos he give me a good service I like this service the are very profesional Carlos is very professional, I like him Ian’s my car is nice and clean because he hep me I like this service the are very profesional Carlos is very professional, I like him Ian’s my car is nice and clean because he hep me More

Carlos Munoz is the Best I've been coming to BMW Sarasota for 5 years now with Carlos Munoz as my service advisor. You will not find a more competent, reliable, honest and I've been coming to BMW Sarasota for 5 years now with Carlos Munoz as my service advisor. You will not find a more competent, reliable, honest and caring advisor. He is up front with everything from service issues to cost as well as time in the shop and will keep you updated while being serviced. I've been to many dealerships and have never had the respect for another advisor that I have for Carlos! He steps up to the plate and makes you feel #1 every time! More

Easy and convenient Fernando Santori was amazing to work with when my SUV needed service. He is so caring, educated, and competent. WHAT A GREAT CLIENT EXPERIENCE. G Fernando Santori was amazing to work with when my SUV needed service. He is so caring, educated, and competent. WHAT A GREAT CLIENT EXPERIENCE. Give that guy a raise! More

Maintenance Service Had routine mantenance done at Sarasota BMW and the service was rapid and very good. Pleasant, well stocked customer waiting area made waitting quite Had routine mantenance done at Sarasota BMW and the service was rapid and very good. Pleasant, well stocked customer waiting area made waitting quite pleasant. Derek Thomas was pleasant and attentive and kept me informed and delivered my car to me when finished. My first experience with Sarasota BMW was a good one. More

Service Recall All aspects of the service was completed in a very professional and yet friendly manner. Would recommend this dealership to anyone. Keep up the good All aspects of the service was completed in a very professional and yet friendly manner. Would recommend this dealership to anyone. Keep up the good work. More

Quality Service - Appointment took too long While I was satisified with the quality of service, the appointment took far too long. I scheduled for 7:00 AM since I was waiting for my vehicle and While I was satisified with the quality of service, the appointment took far too long. I scheduled for 7:00 AM since I was waiting for my vehicle and wanted to be first in line . I was there promptly at 7:00 and my vehicle was taken in right away. I was having an oil change and the clogged winshield washer screen cleaned. I was there for 3 hours. No complaints with Derek but I would think the service work could have been completed in half the time. More

Experience was wonderful Carlos was abundantly helpful as always service met expectations in a timely fashion easy to schedule an appointment waiting area well equipped would Carlos was abundantly helpful as always service met expectations in a timely fashion easy to schedule an appointment waiting area well equipped would highly recommend Carlos More

BMW OF SARASOTA has no regard for your time It took me 52 minutes to check in and get a loaner car. The service department is terrible. The experience at Mercedes is flawless! A total waste of t It took me 52 minutes to check in and get a loaner car. The service department is terrible. The experience at Mercedes is flawless! A total waste of time. More

Would have expected of BMW I just had a very disappointing customer service experience with BMW North America that will result in me not purchasing the BMW brand going forward. I just had a very disappointing customer service experience with BMW North America that will result in me not purchasing the BMW brand going forward. And my service experiences with BMW of Sarasota have led me to rate them as "Average" at best. In just the few service visits I've made to the dealership under warranty, I encountered issues with service advisors' unsatisfactory handling of my visits, not keeping me updated on the work being done on my car and lack of notification when the car and parts were ready for pickup. Service Manager Greg Jones seems to be customer focused but my overall experience with their Service Department is below my expectations for a BMW dealership and not much better than I've had from other dealerships. More