BMW of Sarasota - Service Center

Lewis was great but phone system needs some improvement Lewis was wonderful to work with. Very service oriented and very open and friendly. Your phone service needs some improvement. I received a phone m Lewis was wonderful to work with. Very service oriented and very open and friendly. Your phone service needs some improvement. I received a phone message from your BMW center that my new car needed its first oil change. When I called on Friday March 15 to schedule service, I was put on hold and after being on hold for awhile, I was transferred to a voicemail. I never received a call back so the following Tuesday March 26, I called again a got someone to schedule my service. Would not have made such a big thing of this except it has happened to me previously with no call back, so I thought I'd let you know. More

Thanks Carlos Great service Fromm Carlos. Very professional. Fast service and prompt communication made the whole experience painless. Will Ben contacting him again Great service Fromm Carlos. Very professional. Fast service and prompt communication made the whole experience painless. Will Ben contacting him again for future work at BMW. More

"Valentina Rocks" She was so kind, warm, and professional! It was a pleasure working with her! The coffee and breakfast bars were great too. The only downside was the She was so kind, warm, and professional! It was a pleasure working with her! The coffee and breakfast bars were great too. The only downside was the limited space for working class people to operate while they wait. That said I was accommodated and it was a great atmosphere. More

Always Excellent Service Prompt, affordable and efficient! My technician, Fernando, is always responsive to my questions, he provides full explanations for what needs to be do Prompt, affordable and efficient! My technician, Fernando, is always responsive to my questions, he provides full explanations for what needs to be done, and makes sure the work is done with perfection and with timeliness. More

“Check engine Soon” Light and heating vent Awesome. Seth Rodgers was great as usual. I had the same issue with Check ebgine soon Light was deemed gas cap/ sensore/parts issue. Was takne care of Awesome. Seth Rodgers was great as usual. I had the same issue with Check ebgine soon Light was deemed gas cap/ sensore/parts issue. Was takne care of. Heating still a mystrey. It works every time i bring it in for the same issue but i will be up in ATL and the heating vent ( dashboard ) fails to emit high heat. More

Engine light on - repeat service visits At regular maintenance several recalls were noted on coolant system. Car returned 2 weeks later. Engine light on - returned for service. Light back At regular maintenance several recalls were noted on coolant system. Car returned 2 weeks later. Engine light on - returned for service. Light back on again. More

EXCELLENT SERVICE STAFF Fernando Santori is a wonderful person to work with; always professional and a wealth of knowledge. He anticipates the needs before you even ask for Fernando Santori is a wonderful person to work with; always professional and a wealth of knowledge. He anticipates the needs before you even ask for them and has everything prepared and ready for you as soon as you show up. More

Service Experience Thank you BMW of Sarasota for a very pleasurable service experience! Shoutout to Service Advisor Kristen for making everything perfect. You guys do i Thank you BMW of Sarasota for a very pleasurable service experience! Shoutout to Service Advisor Kristen for making everything perfect. You guys do it right. I will be bringing my BMW to you for service exclusively. More

No Oversight of Maintenance Personnel I waited over 3.5 hours for my routine maintenance and oil change. Once it was completed I had to wait other 20 minutes for a lackluster wash that wa I waited over 3.5 hours for my routine maintenance and oil change. Once it was completed I had to wait other 20 minutes for a lackluster wash that wasn't even worth it. Too top it off on the way home my sensor went off. Maintenance forgot to fill my coolant and I had to bring it back wasted most of my Saturday morning. And all I got was sorry this happen. More

staff are very professional. From Johnny O to the excellent service staff including Greg Jones and Derek Thomas, my experience could not have better! I certainly would recommend t From Johnny O to the excellent service staff including Greg Jones and Derek Thomas, my experience could not have better! I certainly would recommend this service department to any BMW owner. More